John The Plumber

I requested them to install my washer and asked for estimated price. They said they could not say in advance but when the plumber is on site, they would give us a quote before they do it.
I specifically asked them prior to booking to help us move the washer upstairs from garage and move the old washer downstairs, because we have back issues. They said they would help us moving the washer as well. So I booked with them.

They showed up an hour late on the day, told us they would not do any moving, we had to do it ourselves. If we denied the service, we would be charged for service fee. We agreed to let them just hook up the washer (we had to do move the washer ourselves because they refused to do what they promised us). I got the bill for more than $300 just to hook up the washer. I called back the business, they said they would look into it, not even an apology, I have not heard back from them since.

I don't care how good they are if a business does not have good work ethic, if they can't deliver what they have promised, no way I would call them ever again.