Turnbull Roofing & Renovations Ltd

Roofing
Oshawa ON L1J 8P7
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Roofing
Turnbull Roofing & Renovations Ltd
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85%

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Reviews by rating (past 12 months)

Reviews for Turnbull Roofing & Renovations Ltd

Average customer rating:
9.8 10 (266 reviews)

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Arlene in Oshawa
Arlene in Oshawa
1 review Oshawa, ON
10/10

New Roof

Turnbull Roofing is a great company from start to finish. They were professional, on time and clean up was great.
Chris, our estimator was very thorough in explaining the process and installers showed up when Chris said and were very polite to us.
Job well done...would highly recommend them to anyone wanting a new roof.

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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Company Response

Arlene,

Thank you for taking the time to write this kind review. I am happy you were pleased with the job the was done and any recommendations you make on behalf of our company.

Sincerely,
Steve Turnbull

Ryan in Oshawa
Ryan in Oshawa
1 review Bowmanville, ON
10/10

Roofing

Can't thank all the workers at Turnbull Roofing enough. From the amazing sales rep to the terrific hard working roofers. My wife and I are 100% satisfied with Turnbull Roofing.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Ryan,

Thanks so much for your kind review. We appreciate your business.

Sincerely,
Steve Turnbull

Darlene Bonser from Pickering
Darlene Bonser from Pickering
3 reviews Pickering, ON
4/10

New Roof and Flashing

Reply to Company...Wish someone from the company other than the sales rep had contacted me. Allow me to clarify some incorrect information. I was not told before the flashing was added that it would be a rectangular addition and not the style that follows the brick. I was told this AFTER the flashing was up and I complained. Secondly I have an email in which I responded to sales rep re colour of flashing...when he said cream, I said same colour as rest of trims...beige. PS There is not part of my home that has cream coloured trim. Never did I say I would not pay for the job. What I suggested was that I withhold $500 until the flashing problem was rectified. Again this was relayed via email which I can provide to anyone who would like confirmation of this. Absolutely not true that I did not respond to sales reps contacts. In fact it was mostly my emails that initiated correspondence. Again...have them all if
you would like to see them. The matter of the flashing above the door that was promised to be replaced has never been addressed. I would welcome sitting down and talking with management or emailing them. You are welcome to come by and see the beige garage trim/door, eaves, windows, door etc etc. I feel someone has been less than honest with you Mr Turnbull...and it hasn't been me.
PS Wish site allowed more than one photo to be posted...

Contracted Turnbull after getting four quotes. Was very impressed with sales presentation and hired them. (quote was mid range of quotes received). Had Chris add replacing flashing to match news eaves, windows etc. It was added at no additional cost.
I think the roof was done well, however the flashing is terrible. It is the wrong colour (cream...my trim is sandstone beige). It was not explained to me that the flashing would be a giant rectangle and the existing flashing would be underneath. I thought replaced meant, well, replaced... When Chris came to have a look when I complained he agreed the flashing above the door was poorly done and would be redone. He said it would cost me several hundred dollars to replace the incorrect coloured flashing. I asked about removing the very intrusive flashing above the small peak and he agreed. I asked about caulking removal and he said they would try. Guess what...I have "lovely" cream stripe of caulking...no attempt made to remove. The flashing above the door was not replaced or fixed...it is not even the full length of the overhand...cut short.
I have paid in full...not a fighter but am very disappointed. Had recommended this company to a couple of friends, but no more.
I can only hope the roof was done better than the flashing.
Sales promises exceeded delivery...also left cheque in mailbox for pickup almost four weeks ago. Still haven't received receipt or the "transferable warranty" information. Perhaps it's not worth the paper it's printed on anyways...

Approximate cost of services:
$9,000.00
2 of 3 people found this review helpful.
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Company Response

Darlene,

Thank you for your feedback. However, I would like to take this time to clarify some of the details you noted. Chris explained that the flashing would be installed this way as the existing flashing(set into the mortar) was in good shape and not recommended to remove, to which you agreed. When Chris asked for the colour, you responded "the same as the rest of the house". This conversation was had over the phone so Chris went by to check. He asked if you wanted "cream", as there was cream coloured siding installed over the garage. You responded "that sounds good". So of course, that was what we installed. Had we known the colour was "Sandstone Beige" we gladly would've installed that. Upon completion of the roof/flashing you said the roof was "very well done", but that you weren't happy with the flashing colour. Although it was the colour you chose, we offered to remove the flashing at no charge(cautioning that new caulking may be extremely difficult to remove) or replace it again at cost. $150. You asked that some of the flashing be removed, which was done within a few days. From there we received a message saying, "you weren't happy and weren't paying". Over the course of the following 3-4 weeks Chris left numerous messages attempting to meet and discuss any remaining concerns. We received zero correspondence during that time. He finally received a response 4 weeks after completion of the job saying "your cheque is in the mailbox".

We have been honest and forthcoming in trying to come to reasonable solutions to your concerns and have always conducted ourselves with integrity. Although, you haven't replied to any of our communications, we are still more than willing to meet and discuss any further concerns you have. Customer satisfaction is our number one priority.

Steve Turnbull
General Manager

Wendy in Oshawa
Wendy in Oshawa
4 reviews Simcoe County, ON
10/10

Roofing

Great, courteous and professional team! Had several quotes prior to meeting with Steve. He gave me precise details of the roofing process as well as competitive pricing. Would highly recommend!

Approximate cost of services:
$7,300.00
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Company Response

Wendy,

Thank you very much for taking the time to write this review of our company. And thank you for your business.

Sincerely,
Steve Turnbull

Private User
Private User
Private User reviews Ajax, ON
10/10

Roof replacement

We had Turnbull replace our roof. Chose them for the job as they were professional, patient, answered all questions and did not not treat or take anything for granted. Their staff/workers were courteous and efficient. Job completed as agreed and to our entire satisfaction. Super.

Approximate cost of services:
$7,475.00
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Company Response

Thank you very much for the kind review. We strive to be exceedingly professional in all aspects of our company. I am glad that you were pleased with the result.

Sincerely,
Steve Turnbull

Private User
Private User
Private User reviews Newcastle, ON
10/10

Roofing

They recently re-shingled my roof and my wife and I are extremely please with their work and the safety measure they employed.
I would have no hesitation in recommending them to anyone.

Approximate cost of services:
$11,000.00
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Company Response

Thank you for your review. And we certainly appreciate your referral of our company to friends and family.

Sincerely,
Steve Turnbull

Trent in Ajax
Trent in Ajax
1 review Ajax, ON
10/10

New Charcoal Shingles

After searching through many roofing companies available in Ajax, Turnbull made it to tops on the short list. Once we had a presentation from Steve Turnbull himself, his professional attitude and educational approach - along with showing other houses in the neighborhood that had the same shingles we wanted - helped us decide this is who we wanted to do the job. Steve promised us a date to be completed and he delivered exactly on time. The crew was very prompt on the day they showed up and worked very efficient. They were even careful not to disrupt the baby bird's nest built on our down spout, as requested.
The clean up was spotless as if they were never here.
I would choose Turnbull again if I needed another roof.
Thank You.

Approximate cost of services:
$5,400.00
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Company Response

Trent,

Thank you for the kind review. I'm glad everything was completed to your satisfaction. Thank you for your business.

Sincerely,
Steve Turnbull

Todd in Toronto
Todd in Toronto
1 review Toronto, ON
10/10

Excellent job..could not be happier!

Just had my roof done by Turnbull Roofing. From Chris coming over to my house and completely detailing the quote to Mark picking up the trailer the job was awesome.

The roof looks amazing. There was nothing left behind.

I have to say..Mark was such a pleasant person. So happy to discuss the entire job and made 100% certain no nails left anywhere..

Very highly recommend then.. A pleasure.

Thank you guys!

Approximate cost of services:
$6,200.00
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Company Response

Todd,

Thank you for your kind review. Any recommendations you make on our behalf is very much appreciated. Thank you for your business.

Sincerely,
Steve Turnbull

Howyi from Whitby
Howyi from Whitby
2 reviews Whitby, ON
10/10

Job well done

I am very impressed with the high level of professionalism that the company demonstrated from the beginning to the end. From Chris, Steve to the crew, everyone was thoughtful and considerate. I felt that we engaged with a company that actually has heart and soul, and that it genuinely cares about doing a good job for its customers.

For home owners looking "up", it can be hard to tell whether a roof was installed properly. Judging by the care and professionalism that the crew put in their work though, I have every confidence that our new roof is as good as it can be!

It put my mind to ease that we can still contact the company should there be any issues down the road. For a company to be willing to stand behind their job, it shows both competence and confidence. Again this is very impressive and speaks volume about the quality of their work.

We had compared four companies and are truly pleased with our decision. To homeowners out there still looking for the perfect company, I would strongly recommend Turnbull Roofing. They may not be the least expensive, but for something as important as the roof over our house, quality matters the most.

Approximate cost of services:
$6,200.00
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Company Response

Howyi,

Thank you very much for the kind review. I am very happy you were pleased with the experience you had with our company. Thank you for your business!

Sincerely,
Steve Turnbull

Paul in Whitby
Paul in Whitby
3 reviews Whitby, ON
10/10

Roofing

Turnbull came to our attention from friends. We hired them and, now that the project is done, we can honestly say that from start to finish we are completely satisfied. From the initial estimate to the final nail this company has been professional in every respect and we wouldn't hesitate to recommend them.

Approximate cost of services:
$9,000.00
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Company Response

Thank you taking the time to review us Paul. It means a lot to our business. We greatly appreciate it.

TR Management

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Turnbull Roofing & Renovations Ltd

Turnbull Roofing & Renovations Ltd is a family owned and operated Professional Roofing Contractor, utilizing over 3 generations of Construction/ Home Renovation expertise. With our friendly and knowledgeable staff, highly trained and professional installers, along with our competitive pricing, we guarantee to make your "Roofing & Roof Insulation" experience a ...
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