The pilot light for my gas fireplace has constantly gone out over the last 5 years, and the igniter was broken so I couldn't relight it myself. I called 3 repair places (BBQs galore, Brooms, and Abw Air Systems) and all of them had half-fixes for me. They would light the pilot with a match and then tell me I need to replace the entire fireplace (~$2000), or replace the entire igniter ($600).
I gave TJ a call and he agreed that although he recommends the fireplace be replaced because it isn't very good (he explained his history with the model I have), he went ahead and FIXED the igniter. Not only that, but he found that the reason the pilot kept going out was because there were a few holes directly underneath the pilot that had cold air rushing in. He plugged those holes and now the fireplace is in perfect working order.
I'm happy he took the time to explain everything to me. He even came to my house same-day, after business hours, to help me out.
Would absolutely recommend to anyone who needs a fireplace guy.