Update - September 17, 2014: Following my posting I was contacted by Jeff who explained that the person I originally dealt with was no longer with the company. After a serious of unfortunate breaks in communication, Jeff took it upon himself to ensure that the problem was rectified. I am now pleased to report that the damaged door frame piece was replaced. Jeff has also assured me that his company does stand by their product and that customer service is very important to them. After just over 2 years since getting the new front doors, he has demonstrated his commitment to customer satisfaction. I now feel confident in dealing with this company again. Thank you!
- Approximate cost of services:
- $4,000.00