Royal Crown Aluminum Inc

I got Royal Crown to replace my 20 year old eavetroughing in Oct 2011. After completion of the job I noticed that a dripping leak was coming from one of the 135* corners at the back of the house about 5' from a downspout on to the hand rail of my deck. I called them and they sent someone to caulk it. Unfortunately that did not stop the leak. I called again and was told that a "project manager" would be in touch (like the initial repair). This project manager did not call back. Winter set in so this leak was forgotten until spring.

In the spring of 2012 I called again about the dripping leak. I got the same response about a project manager calling me back to make arrangements. The project manager never called back. After the third or fourth time I stopped calling until this spring. I went up on the roof to try to seal it myself to discover that the corner was a low spot and the water pools in the corner and does not go to the downspout. I decided to try calling again. This time I called and emailed. The person at Royal Crown said she would look into it. After a few more calls and emails I was informed that;
1. They have no record of my complaint. (They did re-seal it once)
2. It is now past the labour warranty (2 years) but if I wanted an estimate for a re-sloping that I could speak to a project manager.

I said yes. The project manager still has not phoned me (over two weeks).

I am very disappointed with this service. I used Royal Crown based on the reviews in Home Stars. I would have recommended Royal Crown if it were not for this issue.