Royal Crown Aluminum Inc

Andrew came to do the quote and he was knowledgable and helpful. I had several questions about the quote and Ashley answered them to my satisfaction. Prior to the work being done I did find there were some issues with poor communication. I called the day before the work was to be done to ask when to expect the workmen and did not get a call back. I called the following morning and was told they would be there by noon. At 3.30pm I called again as nobody had showed up. Due to the rain the workmen would not be coming. I understand there may be delays related to the weather but expect to hear about it especially as I had called to ask. Everyone was apoligetic and polite but meanwhile I had wasted a day at home waiting for the workmen. I also did not realise the length of time the project would take - I thought a day but it was 2 - not that that was a problem.
Troy and Lucias did the soffit and flashing and were great. They worked solidly for 2 days even in the pouring rain. Troy did a fancy bend in the flashing on the front of my peaked roof which looks great. The guys who did the eaves and downspouts were efficient but I noticed there was some water splashing out of the eaves when it was raining. One of the guys came back the next day and I think the problem is fixed will need to check with the next heavy rain.
As I thought I may not be home on the second day of work Eni came out so I could discuss where the downspouts would be. He was helpful but did try to "upsell" me on flashings and leaf guards - you can't blame him for trying but I was happy with my first quote.
all in all the work was well done and the quote competitive. My only suggestion would be to do a better job of communicating when someone will show up to do the work and to keep the customer informed if there are to be delays