My garage door opener broke so I called for a replacement. They had a special for $350.00 instaled for a 3/4 HP Liftmaster with chain which the technician and assistant installed, plus torsion springs, rollers, and additional h/w. He told me that the reason the old one broke was that the springs were worn out. He told me it was $125 to replace them. At the end he said they can replace the rollers for a buck 20 (I thought $1.20 ea). I thought the total would be around $500 or so. He wasn't not clear on total cost until he wrote up the final bill for $940.00. Good install and friendly guys, not happy with bloated upselling and no signed quote on total cost. Will call office about the pricing and see what they can do. Not expecting very much. Would not recommend them.
The bill was for:
3/4 hp Garage door opener: 1x $350
Long torsion spring: 1x $125
Short torsion spring: 1x $125
Torsion Drums Set 12 ft door: 1x $55
End Bearing Plate: 1x $55
White Nylon Rollers 10x $12 = $120
Long White Nylon Rollers 2x $10 = 20
Total w/Hst $937.90
- Approximate cost of services:
- $940.00
- What could this company do to improve their services?
- When they arrive, provide client with a quote for the total cost for job up front so there are no unpleasant surprises. It's hard to say no when you get the bill and everything is installed.
- Any advice to offer fellow homeowners facing a similar project?
- Find another more honest up front contractor.