Dormaster

Garage Doors & Hardware
Mississauga ON L5B 3Y3
Write a Review
Write a Review

Paul from Ottawa
Paul from Ottawa
1 review Ottawa, ON
7/10

Spring replacement

Had a broken spring on Xmas eve, so I called Dormaster and they were available. When he arrived he indicated that the springs both needed to be replaced, the cables, the end bearing plates, the bottom door brackets, and both rollers. The total cost was $600.00! A bit expensive, but I must admit I never oiled the thing. The repairman said most places would recommend the same sort of things and it would cost just as much. About a month later my door was jamming and it turned out the cold weather may have had something to do with it. I called Dormaster back and they arrived free of charge to repair and adjust. Very good and knowledgeable installer and good workmanship. I would recommend these guys as they seem to stand behind their warranty.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks for the feedback. We were happy to help this homeowner out during the hectic holiday season, and we do wish him the very best.

Previous versions of this review:

Paul from Ottawa
Paul from Ottawa
1 review Ottawa, ON
0/10

Spring replacement

Called a company to have spring replaced, was quoted $245 over the phone, but they couldn't come on Xmas eve, so I called Dormaster and they were available. When he arrived he indicated that the springs both needed to be replaced, the cables, the end bearing plates, the bottom door brackets, and both rollers. The "Package Deal" was $600.00! Quite a bit different than the $245 I was quoted. I could have waited 2 weeks, and took a chance with the other company, but the repairman said they would recommend the same sort of things and it would cost just as much. I likely got totally ripped off from what it sounds like, but I was pretty desperate and had the cash. Beware.

UPDATE: After leaving this review, A.J. from Dormaster called me, he asked about the negative review and proceeded to indicate that my warranty was now void and to never call them again. He also threatened to try to pursue me for unpaid funds, presumably thinking that since I paid cash, no tax, that I would have no way to prove it, except for the receipt which in itself was confusing and indicated a charge of $600.00 followed by a refund of $600.00 for a total of $0.00 HST and $0.00 owing. I would strongly discourage dealing with this company.

Approximate cost of services:
$600.00