We hired this company and meet with Mark. I would not hire this company, they are one of those fly by nights that it does not matter if you have contract they do not honor them. We have a meeting with Mark and Louay the owner to fixed what evert he things they needed to be done they even shook my husband hands but that does not matter once they get paid in full they were gone. A company that we thought was good turned out to be a very dissapointing one. I could tell you guys a story 10 pages long but i have attached pictures and you guys decide its your investment and property that could be destroyed. During the meeting we told Louay they are the professional and they do this for a living and we are not and we know that the quality was not good and he got aupset for he thinks we are insulting him and degrading him.
Heres the highlights of the contract not meet
1. 2 feet runner on the front driveway onlyone feet got charged for it but did not give refund
2. 3 steps on the side only one done charged for it but did not get refunded.
3. Inter lock stone on the front instead planted my tree s suggested by Louay for he think its better to have a garden no refund.
4. Front not properly finish and balanced.
Spring 2016
The wall built in the front already leaning outwards
The backyard wall is already falling.
His staff were goofing around that they hit my back walls it was so loud that they cracked my foundation. They hit the front steps. We have basement leaks. We have to claim on our insurance because of the damage this company done to our house.
One year later the wall is already leaning, my insurance increased because of the claim and no warranty honoured. I will post the pictures..you guys can decide.. after he shooked my husband's hands and said he will come back the next day he sent an email saying we owe him $170. For the fee on the front that his sales guys screwed up in measuring in the first place. He was so concerned about that, but he wasnt concerned of the certain linear feet and steps he charged us that he did not install. All i can say is people beware.
- Approximate cost of services:
- $26,000.00
- Company Response
Hello Rosa and Glen. I can understand your frustration here. Unfortunately we have to abide by the contract when we do work. The initial quote Mark gave you as well as the contract that is signed in close to 7 different spots led us to believe that you knew what you were getting. Barring that, you may always add or delete work as we go along,but that is something we have to charge for. When you added the extra wall we had to charge for that. I am sorry you feel this is an inadequate response. I am sure you can understand why we cannot do work for free. What we do not appreciate is agreeing to a price and then being shorted at the end. That is why we made it clear that we cannot do any warranty work you may need to be done without full payment. While we do take pride in our customer service and love building backyard paradises for our clients, our generosity does have its limits.
As for the leaky basement and the damage you claim we have cause, you took this up with your insurance company and mine. And both companies, yours and mine, after an investigation involving a forensic engineer concluded that it was preexisting damage and found us not at fault. In fact you can look on Google maps and see the cracks existing on the side of your house before work ever commenced. I am sorry you are experiencing trouble with your home,as a lot of people do. But I cannot accept responsibility for any of it especially after so long an investigation.
We have certainly learned a valuable lesson from this experience and have used it to make sure all future interactions with clients is as thorough as possible. Best of luck in your future endeavours.