Minto Homes

Minto Tanglewood, Ottawa, ON, Woodfield and Merivale
this has slowly declined into a Minto cash cow. It's sad really. We pay around 1270 for two parking spots and a small garden home from the 1970s. Minto repair is not bad as long as it is something small and even then its usually a patch job. I just got my bathroom painted, I could have done a better job myself, streaks all over. I have probaly logged 5-7 different service requests because when I moved in I signed that I wanted the place (obviously didn't do a super thorough inspection). When I brought up the issues, I was told that if I had any issues, I should have identified them at the time, otherwise I was accepting the unit as is. Great customer service. I have taken care of my unit and beautified my backyard which minto will all reap the rewards of, why? because they won't put down more than 9 patio stones (I guess they get the first 9 free).

The crowning gem has to be the parking. We have visitor and regular parking spots. When it snows, all snow gets put in the visitors parking and not cleared (been at least 4 days now and still there), but this is when the tenants who park long term in visitor parking get anxious and park in regular tenant spots. So I called the parking coordinator because someone was in my spot. I was told that minto cant help me with that, I have to call city of ottawa and have my lease with me and they will tow the person. So I let it slide. Come in another time, same damn thing someone in my spot, I get out my lease and call 311. What do I realize? My unit issued parking sport isn't even written on the lease, so bylaw says they can't help me and the pole I park in front of has some random number instead of my unit number so they can't even verify it belong to me. Call minto after hours and get directed to security. They suggest I park in visitors, I tell them its full. They tell me they cant help me so I say I will take someone else's and they reccomend against that. So here I am paying 45$ for a spot I can't use because someone parked in it AND I am being told minto can't help me.

I send a message to the parking coordinator that falls on deaf ears. Quite simply it seems like they do not care at all. Threatening them with moving out doesn't help, the vacancy rate is already high and they don't seem to care. They would rather die on principal and spend the money turning over the unit instead of working with the existing tenant to try to attract people. Worse as a tenant, I feel like I have nowhere to go and no one to speak to, I just get ignored. I will tell you this. I was in customer service management for a long time and I would fire or at least write up these people for how they treat their clients.