Good day,
Thank you for the comments. If you require assistance for anyone, please tell them to call Jason at 613-612-4828 and I will be taking care of them. We appreciate your trust.
Kindest Regards,
Jason Maxwell
CEO
Hey Izzat,
This short review is great. Really happy to hear that your kids are breathing quality air. Hope you all the best to you and your family.
Kindest Regards,
Jason Maxwell
CEO
Hello Kim,
We appreciate your time for the quick review. It means a lot to us and we look forward to hearing from you in the future.
Kindest Regards,
Jason Maxwell
CEO
Hello Justin,
Thank you for trusting us at the beginning. We really appreciate your business and we will see you for the future cleaning.
Let us know if you need anything.
Kindest Regards,
Jason Maxwell
CEO
Love the service Duct & Carpet
Thank you for the great comments. We love to share customer experience with our team. Your trust is appreciated and hope to hear from you in the future.
Best regards
Jason Maxwell
CEO
Thank you for your comments. I am very sorry to hear that your experience was not up to the standard we aim to provide our clients. We just need to be careful when saying ‘’skipper ball to clean the trunks’’. This step is always part of our cleaning process and it is possible you didn’t notice. Here is our cleaning process and we might understand the reason we could miss this step.
Our trained technicians begin with a pre-cleaning inspection and consultation.
Next, we use a HEPA-filtered vacuum to systematically cleaning the ventilation system. The vacuum is connected to the main trunk line to collect dirt, dust and other contaminants lodged deep within the system. We always clean the supply and return registers and grills. Remove wall, ceiling and floor registers. Clean all air ducts using a variety of agitation tools dislodge the dirt and debris with our powerful duct cleaning equipment. Then we vacuum the interior surfaces of the Furnace/Air Conditioner.
When the technician remove the whip, and switch for the skipper ball, it is a three seconds step and it is possible we don’t see the step. We have technicians that have been working for us for more than 20 years and they are quick and so efficient. Most of our crew do mostly three houses a day and sometimes four houses a day. I felt bad when I read you did not like the fact we used a garbage bag to maximize the power suction in the system.
We always take a new bag if damaged but keep the item when it is in good condition because we like to take care of our environment. Regarding the plastics pieces left in the system, we never had any issues with a comparable situation before and knowing that, we would send a crew the following day to fix it. As for the panels, we usually create our own access a little higher on top of the coil and we also connect our vacuum hose at the same place.
I sincerely apologize for the way you felt with the service and this will certainly help to improve our services. Thank you for trusting us and if you wish to discuss further, please do not hesitate to contact me at 613-612-4828.
Kindest Regards,
Jason Maxwell
CEO
Thank you Katrina for the lovely comment. Happy to see you were pleased by our duct & carpet cleaning crew. I'm really sorry about the way you felt regarding our prices. In the past, we didn't really have any upfront pricing on our website and this might be why you paid more than expected. Our goal is to be as transparent as possible and this is why now on, all our pricing are upfront on the website. We want to avoid unexpected cost or surprise.
With that said, I thank you for your trust and don't hesitate to call or email us if you need anything else in the future.
All the best,
Jason Maxwell
Director
Thank you David for your comments. We try to be as clean as possible when doing any duct work. I think its respect. It is hard to keep the house as clean as it was before the a duct cleaning service, but we always do our best. Big thank you for trusting us.
All the best,
Jason Maxwell
Director
Hey Cory, thanks for sharing you experience about our work. I'm trilled to have such as good customers as you are. Seing comments such a yours make my week. I will pass it on to the technicians and if you require any other services from us, it will be a pleasure to help you out.
All the best,
Jason Maxwell
Director
Good day Martin, thank you for letting us know about the service. We truly believe in customer satisfaction and your comments will pump or team to offer even more quality for future work.
All the best,
Jason Maxwell
Director
The first thing to know about us: We are not perfect. We are a professional team of 20 humans technicians and always try to reach perfection.
****What differentiates us from others: if we make a mistake, you call and we fix it.
1Clean Air is a residential and commercial company that services air ducts and carpet cleaning, upholstery, dryer vent, air conditioning unit cleaning and 24-hour emergency water damage restorations. We promise you quality and offer you state-of-the-art cleaning equipment and 24/7 responsive time to your doorstep. We have offices in Ottawa and in Gatineau and we service the surrounding areas such as Nepean, Gloucester, Kanata, Orleans, South Keys, Barrhaven & Stittsville.
Why 1Clean Air?
• Superior equipment
• Highly trained technicians with cleaning certification
• We have an A+ rated with the Better Business Bureau (BBB)
• We have thousands of satisfied customers
• We have certified and skilled technicians
