Thorough duct cleaning should take longer than 1 hour
Hired this company to clean our ducts which hadn't been done since we moved into this house 8 years ago. From the start of the appointment, the two workers were rushed and didn't stop to explain anything or tell me how the process worked. Everything felt unprofessional and hurried. When I asked why the rush, the technician said 'well, we do 4 of these houses a day'... Then I was presented with the cost of service which went from $199 starting price (and yes, I expected to pay up to about $500 with extra vents, furnace clean, etc) to a whopping $850. I was also upsold on the antimicrobial cleaner for $125 and really didn't feel like I had much of a choice in the matter. Money aside, the work was done incredibly rushed and they were finished all vents (30 in total), furnace, air conditioner, and dryer vent in an hour. They also used the extremely loud vacuum suction when my 6 month old was in my arms as I was walking through the house to get away from the noise. They were wearing ear plugs themselves, do you think they might want to hold off on the piecing noise until I was finished walking through my own home with my baby? It was unprofessional not to mention dangerous for my kids hearing. Anyway, I honestly felt taken by the whole experience. Wouldn't recommend.
- Approximate cost of services:
- $850.00
- Company Response
Thank you for your comments.
I am very sorry that your experience wasn't up to our standards.
As a service provider, we can expect that at times, unfortunate situations occur, however, if something unexpected happens, we try to find a solution to our client’s satisfaction.
Our technicians are trained to be as careful as possible. We use powerful truck mounted units and I agree, when cleaning, the equipment is noisy (because of the rotating suction process). I apologize for my staff’s lack of judgment in not refraining from using the cleaning equipment while you were walking close by while your baby was in your arms.
I would very much like to address this very unpleasant situation with the technicians that were sent to your home to ensure that this behavior does not repeat itself. We have several working crews and in order to discuss this at length with the men that did the work, I would need more information such as the date of the appointment and the area where you live.
If you read this message, I would appreciate if you would reach out to me at 613-612-4828 and ask for Jason. If you prefer, you can also contact me via email at the following address; info@1cleanair.ca
Kindest Regards,
Jason Maxwell
Director of operations
1Clean Air
613-612-4828