After a phone call from the owner, I have decided to edit my review-
The installer was great, kind, courteous and neat in his work. The bed was built flawlessly- a heavy piece that is known to be one of the hardest that the manufacturer makes.
The bed for assembly was clearly too much for one person, and I sent the specs to the owner beforehand AND mentioned I knew it was a hard bed to put together.
The installer did a great job and did not complain, but it was clearly too much bed for one person to build, and if he weren't a quite large/strong guy, it just wouldn't have been possible. He also came late after another job ran overtime, but did call and informed he was running behind.
The owner did call after the original review of this was posted, and explained his part of the story and to see what he could do to make up for the situation. I believe this might have been a one off situation like he stated, but unfortunately I can only comment on my personal experience.