Gutter Doctor

My experience with the gutter doctor was very negative. I left several messages to get some work done and was referred to use them by a different company. Once I was finally contacted to have some gutter work done, they sent a rep to my house who was under qualifies to do all the work and could only do work on the main level of the house. This person injured themselves as well.

After one and a half weeks, I called them to ask when the rest of the work would be completed. They sent another representative out to complete the job. When calling the office for the updated quote, they could not find it, and had difficulty knowing what work was to be done which clearly proves, no business organization, or filing system in place, completely inefficient and unprofessional.

After the rep completed the job, I immediately paid using PayPal and they charged me an additional 3% fee for the transaction. I didn't know but while completing the job, the rep damaged my neighbors chain link fence with their ladder and didn't report it. My neighbor came to my door shortly after to tell me to get the contractor back to fix his fence. I was shocked Gutter Doctor would leave with out reporting this and taking full responsibility.

I called numerous times and left messages for the owner and at the other phone numbers that were available. No one would call me back or respond to this problem. I finally received a call the next morning fro the rep that perform the work and came to look at the damage. He started denying having done the damage since his ladder couldn't have done the damage. The damage was in the exact location he placed the ladder that he asked my neighbor for permission to place it there.

There is a lack of taking responsibility for the damage, by the rep and the owner and it is disgusting. I had made a huge error in paying using PayPal and visa instead of writing a cheque. Since I could have put a hold on the cheque immediately. However, I have sent a request for full reimbursement of the funds I paid by both PayPal and visa since I will not pay this company until this problem has been rectified to satisfaction of my neighbor.

I would never use this company for anything since they have no sense of responsibility, only care about payment, are unprofessional, lack staff that are qualified and have no real business organization for controlling work orders, billing or anything to do with logistics. Absolutely awful.
These people and the owner avoid all calls related to the damages and are only avoiding issues instead of actually standing up and taking full responsibility to ensure customer satisfaction, since I feel strongly it doesn't mean anything to them at all based on their actions.

UPDATE

I paid the invoice via PayPal within an hour of the work being completed. I actually faxed all the documentation and proof of payment to The Gutter Doctor owner, and wrote an explanatory note so there was no confusion in the billing. Again, the owner now not telling the truth in his response saying I didn't pay when I paid promptly and have the paper work to prove it.

Additionally in the Gutter Doctor response, he did not tell the truth, denying again, that the fence was not damaged by his company when the ladder placement was in the exact spot and I am in my back yard everyday.

Only after writing this review, I received a response from the owner and three phone calls at 9:30 pm at night asking for a change of my review.

The Gutter Doctor did come to the area and contacted the neighbor who owns the fence in order to repair it. I believe the neighbor is satisfied with the repaired fence.

I will stop proceeds for stopping PayPal and visa payments.