Had work done (module replacement) on fridge in the past. The gentleman who showed up (owner I presume) appeared to be rather pretentious. Asked me to pay $450+ which provoked my resistance. $350 did the trick. No issues with the fridge since.
Currently in need of work on Samsung washing machine. Requested quote (prompt response, I must add) with no quote provided, except $99 fee for showing up. Price is dependent upon ..., which I understand. I like to be educated on possible issues prior to committing.
- Approximate cost of services:
- $400.00
- Company Response
We intend to deal with every customer with honesty and integrity beyond anything any competitor can offer. We encourage all customers to contact us directly if they feel an interaction was not handled as such. We quote repairs on site once all diagnosis have been completed. We generally don't quote a price and then negotiate a lower price, barring extenuating circumstances.
Your negative review is confusing. You have indicated that you received a repair of your fridge, which was 100% successful, and at a cost $100 less than what you were quoted. You've also noted our prompt response to your requests. We charge a $95 diagnostic fee and must have noted that to you in your second contact with us. A second contact would normally indicate satisfaction from the previous encounter, which warranted no review.
When we quoted our diagnostic fee, which involves an onsite visit, in order to provide a proper and accurate quote of the actual cost of the repair required. This response clearly was not to your satisfaction.
Rather than contact via a phone call to possibly inquire further you chose this review as your best option. We stand behind our exceptional reputation for high quality service delivered with honesty and integrity. We will accept the fruits of all that labor.