I usually get my Mom to paint, but after a full house renovation, we wanted to invest in a professional service so it would be done well. I deeply regret paying the bill in full on this service before realizing how poor the quality is. The painter worked so fast it was impossible to do a good job; he missed several areas, used a brush with coloured paint on it to paint our white trim, brush strokes everywhere, did not tape or cut in properly, paint on my brand new floors, couch, dripped and splattered on trim and everywhere else etc. Did not put a second coat of paint on the trim or doors; I, as someone who has never painted, am confident I could have done a better job myself. Also painted doors he was told twice not to paint and then charged me $100 for each of them. I usually never complain but I was so disappointed so I sent pictures and let him know; he agreed to come back and fix his mistakes. He came back, and I was excited for things to be better; however, he only fixed 1 thing on the list and the rest is absolutely atrocious. The break down of labour costs/time ended up being $200/hr. Beyond disappointed; I wish I was a more assertive person as I should have refused to pay the bill.
NOT fix %99 of what was on the list.
- Approximate cost of services:
- $3,000.00
- Company Response
This is not true yes there was some touchups. as far as charging you $100 per door to paint some doors that you didn't want painted that's not true. I charged $50 per door and when I first showed up, I went over the work order with your husband (because you rushed out the door just as I was getting there)and pointed out those doors and he told me yes to paint those. Both days that I showed up there you were rushing out the door before I could get there to go over even the job or any touchups that had to be done on the second day. I showed up on time at 8 o'clock both days and if you needed me to be there a little bit earlier to go over the work I could've done that also. both days I was there to do the work. I was pressured by your husband to leave by 3 o'clock because he had appointments the day that I was finishing up I didn't even get a chance to clean up or sweep up because he had to go and was rushing me out the door. All of those photos you sent me and I asked you to make a list of the things to be taken care of, and I took care of everything in those photos. Your husband was sitting on the couch watching me the whole time and could've pointed out anything else that was not right and I would've taken care of it. ( again rushing me out the door because he had an appointment ) I am pretty fast at the work that I do, but I take pride in my work and come back and take care of anything that needed to be taken care of, instead of making a list you put sticky notes on the spots that needed to be taken care of and I took care of every one of them so to write this review to say that I came back and did not do anything is wrong and if you had more concerns, all would've taken, was a phone call for me to come back and take care of it