Had fixer on the roof come do an estimate for us today free of charge. However the nice gentleman ended up fixing our problem, which took him about 15 minutes to inspect and apply caulking to our exterior bricks just above a small roof. This was totally unexpected, and when he came back in, informed me that he had fixed the problem. Naively, I thought he had done it free of charge because it was such a quick fix. Of course, an hour later, Trish called to charge me a lower fee for this service. Although I liked the gentleman that came to inspect... I am taken aback that they ended up charging me for something that I had not okayed at the time. I had two other estimates lined up for tomorrow, so I could have had a better price.
I did let Trish know about my feelings regarding the entire transaction. To make it better, she guaranteed that if my roof leaked again in the same spot, she will refund my money. I appreciate this gesture and it has made me feel better about calling them in the future for other roofing needs.
- Approximate cost of services:
- $340.00
- Company Response
Thank you for writing a review!
By way of an apology for any miscommunication we charged you a lower fee and will gladly refund your money if your leak persists. I love that I have eager to please trades on staff who are excited to fix any leak sources but not at the expense of stessing out homeowners. There are too many sheisters in this industry and we are not one of them. Because of your comments we will have a staff review of procedures to make sure there is always effective communication between our roofers and homeowners.
take care
Trish