New home Construction / final grading
Where do I begin?... Well.... upfront the Homes by Avi sales team and selection centre team have been great..... courteous and friendly. The NIGHTMARE began once we took possession and Avi had our money. We have been waiting for MONTHS for our final grading to be completed. Everytime we call, no one is there to deal with our call, or we are "brushed aside", or told they are coming by to do some minor unrelated work just to divert us and keep us quiet. We were the 4th or 5th house on our street......and all we see is Trico and Shane houses being constructed around us, and going to completion INCLUDING final grading . Hindsight we would have DEFINITELY gone with another builder because the post possession service by Avi staff is DEPLORABLE. They may think our complaint is just an isolated case, but do they not realize the frustrations we have gone through are witnessed first hand by friends and family? As it stands now..... our neighbour, who ironically is an AVI employee will have his final grading completed the same time as us..... and he took possession 5 months LATER than us. I guess his money has significantly more value than ours......I guess I will go back to my dining room window and stare at my "dirt and leftover construction materials"..... while the neighbours are sodding their yards and building decks.
As the saying goes....."Fool me once, shame on you, etc....." You won't get another opportunity!
- Approximate cost of services:
- $500,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for bringing your concerns about grading to our attention. Grading is considered a seasonal item, as is explained on signed documents when you purchased your home and the updates that were emailed throughout the month of June and July. To complete seasonal work, our trades start at one end of the block and work their way down. It is the most efficient method to complete seasonals in a timely manner. Your neighbours grading was completed at the same time due to this methodology.