Double Diamond Duct Cleaning

Hi C in Toronto. Glad to hear you had a positive result with your Wagjag purchase. Visual inspections of your interior ducts are done with the customer and also we can use a snake camera or digital camera to take a picture for the customer at no additional charge. The pictures can be viewed or even emailed upon the customers request. Maybe there was a misunderstanding here? Please call us with your feedback it is always greatly appreciated. We are committed to total customer satisfaction! Thanks again for your time to write a review.

Hi George. Thank you for you review, it's good to know that you appreciated our quality service. Our companies prices is by no means expensive compared to other certified companies in our industry. The Wagjag offer was $119 for 10 ducts, additional ducts $9 each. The total cost for your duct cleaning service is determined by the number of vents your home has. Therefore, your total cost for 18 vents was $191. If you purchased optional services such as dryer vent cleaning, furnace cleaning, central vacuum cleaning, etc., this will add to the cost of our service. Cleaning the dryer vent is a service that is often neglected by the home owner and often only remembered when it is causing a problem. As our second most popular service, we are very well equipped to professionally clean even the most challenging of systems. Thank you for your time in sharing your experience and thoughts on our service. As always customer feedback is appreciated.

Hi David, thanks for your feedback. The punctuality of our staff is very important to us as we understand that people live very busy lives these days. I can confidently say that we make 99% of our appointments on time and the odd time we may not would be due to reasons beyond our control. It is a service type of business which results in travelling times being disrupted or unforeseen mechanical breakdowns and so forth. We did call to let you know we were stuck in traffic due to a traffic accident. We did apologize for any inconvenience this may have caused you and our technicians also apologized upon arrival. We also gave you a discount for this inconvenience. The voucher that you purchased covers the first 10 vents for $139 and $10 for every extra vent. Its was printed right on the voucher and also listed on the WagJag deal online.... sorry if you thought it was $139 for all 39 vents. Our pricing compared to our quality of work is very reasonable. Thank you for your review .

Hi Dwayne, thanks for writing your review. I'm glad to hear that you appreciated some of the traits that we have build our business on. Our technicians always do a before and after inspection with the customer to ensure total customer satisfaction. We pride ourselves in having knowledgeable staff that is both polite and courteous followed by our powerful vacuum trucks and 240 PSI air whipping equipment ... the most powerful and professional in the business. Thank you for taking the time to write your review on your experience with us. ( View our video on our website or YouTube...Double Diamond Duct Cleaning process.)

Hi Jessica, let me start by saying thank you for taking the time to write your review. It always puts a smile on our faces to have a customers write in such nice reviews. Our technicians treat every one of our customers as they would want to be treated if the roles were reversed. We always print out these reviews and hand them out to them, and although it may not mean much to you, it really makes us proud of what they do, they are a big part of our success. Thanks again for your time and business.

Hi Hitesh,we at Double Diamond feel this review is very unjust. Tried in vain to satisfied customer ... customer was given a full refund.
This picture is of a hot air vent with mortar in it from when the tiling is done. We see this often, especially in newer homes. We do not scrub or sand or chisel this away from the vent boot, we can only use our 250 psi air pressure gun to clean these areas.
The customer was not happy about this, even though the main duct truck lines where cleaned to perfection.
Customer was given a full refund.

Thank you so very much for your review. Many of our customers find us online and use websites such as Homestars to get an idea on who to choose for their duct cleaning needs. Doing a good job cleaning your homes air duct system is only part of what is expected of us. Educating and taking the time to make sure that you as our customer understand what we are doing and how to maintain the system after we are done is how it all comes together at the end. We are not a company that encourages our staff to move quickly in a home; in fact it's quite the opposite. We encourage them to take their time to make sure that they do a great job every time. In taking their time they also ensure that they take very good care of your homes property. Doing the before and after inspections with the customer is also very important in our operation. Thanks again for the detailed review and have a nice day.