Premier Pool Group

Lenni has done some exceptional work for us in the past which included re-building part of our deck and supplying and installing a new pool liner. We don't know what happened, but last year when Premier Pool opened our pool, it became obvious that we needed a new heater. We left many voice messages and e-mails for Lenni and did not hear back. We ended having another company supply and install the heater and finish opening the pool. We used his company to close the pool and all was well. This year, we set up an appointment to open the pool on May 9, his crew was to show up between 10:00 and 12:00. They did not show or notify us that they would not be coming. I e-mailed him last night and have not received a reply. Won't be using him again. Not sure what's happened, but his level of service for mundane pool jobs is non-existent. He's a great guy and has done good work for us in the past but I need a reliable company.

ETA - Finally heard back from Lenni today, May 12. Apparently they had many openings that were complicated by fallen tree branches that had not been cleared by the home owner. He was very apologetic. I would have preferred a call to let us know that they would not be out and needed to re-schedule. In any event, we will be giving him another chance so stay tuned!

I would like to clarify a couple of things. We did not send a "Thank You" card for the repair of the liner leak. The leak was likely made by raccoons trying to drink water and piercing the liner with their nails not by our opening of the pool.

Premier Pool Group now wants to get paid up-front prior to doing the work (I would hope this is only for routine work - openings and closings) I was given assurances that they would not charge our credit card until their staff was on our property but given their unreliable track record we are not comfortable doing that. We will be using another company to install a new pump and do routine openings and closings. Lenni and his staff do great work at very fair prices but there are other companies that do that AND are reliable, communicate with clients AND bill after their work is done and found satisfactory.

We were very happy with Lenni he answered our call right away and came the next day to close our pool. He was fast, clean and efficient in his work. We appreciated his honesty when talking about purchasing both our winter cover and how we should deal with our automatic cover. We will definitely call him again.

Lenni and his crew at premier pool group are fantastic to deal with. We do pools together with them and this time we hired them to maintain and close the pool. I wanted to say he is available 24 hours, always via text email or phone he will reply to his clients. his is professional, and meticulous and takes pride in his work. We work with so many pool companies that we without a doubt want to let clients know that these guys are the "good guys" when it comes to pools don't hesitate to contact this company.

Call them with confidence! Lenni and Jodi had the right equipment, showed up on time, they even made follow up calls. Pool fixed, all done professionally. Also Mike was very informative. Highly recommend

We called on a Sunday morning: they were here same day and finished by Sunday afternoon!
Great people: tidy, quick, thorough, explained everything we needed to know and more! Suggested a couple ways to save $$.
Will definitely call again! THANKS!!!!

Lenni has been regularly mainitaining our pool. He is very knowledgable and to the point. I had a pool heater bought & installed through him. Excellent job. Delivered on time, price was competitive.He always responds when you call him. I would fully recommend him to any one requiring his services.

Excellent service. Best pool closing I have had in 5 years. Would highly recommend them to any one I know. Lenni was very knowledgeable and helpful. Very happy I found them on Home Star. Thank you!

We installed our pool 38 years ago and for most of those years handled everything ourselves except when expert help was occasionally required.
In recent years we found we needed help opening and closing--unfortunately the service was often disappointing--untrained or sloppy.
2 years ago we received a flyer ad for Premier Pool Group. We tried them and found their service excellent. Last winter disaster struck --- the water disappeared. New liner was required. Lenni and Jodie took over and looked after everything in a very professional way and their price was competitive.
They are delightful people to work with and we have no hesitation in recommending them.

A&M Penny. Note: We are not getting paid to say this.

our pool heater broke down shorty after we moved into our new home, Lennie and Jodie came by late evening in the rain to review the broken heater and suggested a replacement - they were informative and helped us decide on the best course. The job was completed in a very professional manner and on time . Lennie was aware that we were new pool owner and he went above and beyond of the heater replacement, checked the whole installation and even pressure tested our lines

A very big thank you for your help and support in making this a great experience and also helping us to understand what being a pool owner is all about

Dipak and Ruth