Trail appliances-dodgy warranty services
We bought a Panasonic OTR microwave from Trail Appliances and it stopped working after 7 months. When we approached them for repair under warranty they refused to cover the repair under warranty. As per them we used oil in cooking but the range hood fan is not designed for cooking using oil. They said range hood fans of OTR microwave are Ok with steaming or some minor cooking. The manual of the appliance did not warn about cooking using oil. At the time of purchase we specifically asked this question since we love cooking. We were never warned about these limitations before purchase. If you are buying anything from Trail appliances, please do not depend on the warranty of the appliances if Trail appliances do the repair on behalf of the manufacturer.
- Approximate cost of services:
- $500.00
- Company Response
Customer purchased an over the range Microwave in Feb 2019, had full use of it until requesting service in Nov 2019 for no power to the unit. Trail went out to customers home and brought the unit into the shop. Trail shop tech tested the unit and it was not operational, took unit apart to find the unit covered in Oil/Grease. Trail shop tech contacted the manuf to see if they would cover the service under manuf warranty - the manuf declined coverage due to the condition of the unit being covered in Oil/grease - this falls under the limitations and exclusions clause on the warranty (the customer received a copy of the warranty. The unit was put back together and the customer will be contact to arrange the return of their unit.