Bought a samsung washer dryer for our new home from trail. Our laundry room is on the top floor which we informed them of and they said no problem, the sales man sold us the bottom drawer attachements as an included sale, I am quite tall so I thought it would be a good idea. The washer was installed and we began to use it. During the spin cycle our whole house shakes, it actually sounds like a sub machine gun is being fired upstairs. We called trail and they sent a service guy out. Upon seeing the washer his exact words were " ahh man one of these" he told me that this is a known issue and that techs have asked sales to inform customers about the samsung washers being stacked on drawers in top floor homes having very bad bounce. He then informed me he can't do anything and we can take the washer off the drawer and to only do half loads with spin on medium. I contacted a manager and told him what the tech told me, If this is a known issue why are you still pushing the drawers on customers without informing them. I was told they will ask samsung, I have not heard from anyone since.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Mike,
Please accept our apologies for any inconvenience or frustration you have experienced in regards to your laundry & our Edmonton location. Your input and feedback is vitally important to us and we always want customer expectations to be met when dealing with our stores. To better understand the issue feel free to reach out to us directly at 780-438-8414 Shelly or 403-212-8548 Patricia.