Bought all new appliances for my kitchen at Trail Appliances in July 2016 we are now in December 2016 and my fridge is not keep anything cool. Called Trail Appliances and they were not helpful in trying to get someone out to look at the issue. They actually gave me another phone # of another service provider, they advised they can't do anything unless they have a service order # so I called Trail Appliances again and they did nothing except say they couldn't get to look at the issue for a few days. If this was a dishwasher or oven issue I would be fine with that answer. But when I have a fridge full of food that is going bad, this is more serious of an issue. In the end Trail Appliances service department did nothing for me and I had to call Samsung directly to assist me. And good thing I did because now the part is going to take a couple of days to get here to fix the issue. In the new year I am looking at getting a new washer and dryer and I will not be purchasing anything from this company!!!
- Approximate cost of services:
- $4,700.00
- Company Response
Dear Natasha,
Please accept my apologies for any inconvenience or frustration you experienced at our Calgary South location. Your input and feedback is vitally important to us and we always want customer expectations to be met when dealing with our stores. To better understand the issue regarding your request for service please reach out to me directly at 403-212-8548.
Patricia