we bought a new home in coventry hills. The washer dryer which was installed by the builder was not the one which we Choose. We were told that it will be replace within 2 months by the builder and Trail Appliance. Finally it came after 2 months and when the guys try to take the washer and dryer to the laundry room they damaged my walls badly. When I talk to people who came to install it they give me the number to call ( Denis in Train Appliance 403-692-2089). When I call I was assure by Denis that someone will call me within a week and talk about the damages. No one call for a week . I followed up. But was told someone will call within 24 hours. Nothing happened. I called again and he never pick my phone. I try for attest for 1 month or more to talk to someone who will pay the damages. Nether Denis nor anyone from the company called. Finally I have to pay and get it fix. This big company don’t care about damaging people walls of a brand new home. Will not recommend any one.
- Approximate cost of services:
- $500.00
- Company Response
Dear Samarth,
Please accept our apologies for any inconvenience or frustration you may have experienced. We value your feedback, and to better understand the issue we ask that you contact us at 403-212-8548. Your comments are important to us and we thank you for taking the time to bring this matter to our attention.
Trail Appliances