We bought a complete appliance package from trail when we bought our new home. we chose all whirlpool appliances as they had a reputation of being a good product and we had had good luck with them in the past. approx. 6 weeks after moving in our new dual oven induction stove would not turn on and only flash the error code feature not available. we tried turning it on again and it made a loud bang almost sounded like a gunshot and blew the main fuse. trail sent a repairman out and he said they would need to replace the boards so they were ordered. one week later the boards came in and one was damaged so i was told they would come and change the one board so i would at least have an oven. i took a second afternoon off of work so i could be their for their repairman. He arrived changed board no change. whirlpool tech service would not help him on the phone as he was not one of their techs. I was told the service manager would call me (never did). i have asked for a new stove or my money back several times now and they tell me that they cannot do that because whirlpool wont back it up. i still have no stove in my new home and no idea when i will. I was always taught that good customer service meant you took care of the problem and then worried about who was going to pay for it. trail seems to feel that it is more important they dont get stung for a couple hundred of bucks then for me to have a new stove (which i paid for ) in my new home. as trail will not back the product up i would suggest saving some money and buying it online.
- Approximate cost of services:
- $9,000.00