- Approximate cost of services:
- $350.00
- Company Response
Hey Barb,
I am sincerely sorry that you feel this way. Your review reads like you had a car accident and we stopped servicing you - which is not true and doesn't sit right with me and so I wanted to clear the air. The whole reason you hired us to do the deep cleaning was because of your health and mobility issues and we came and did an outstanding job for you. I even spent time on a ladder installing a filter in your ceiling at no cost. We really genuinely enjoyed cleaning for you and helping you out when you most needed it. I do appreciate that you mentioned in your edited review that not only did we receive a 10/10 review originally but that you were very happy with the service. I am honestly shocked that you changed your opinion of me and my hardworking team so quickly!
I just saw your Sept 26th email JUST now (in which you stated that you had to cancel and postpone the cleaning appointment we setup for the new cleaner!) and asking for a new date. My apologies for not seeing it before! It somehow got past me. You said that I failed to give you courtesy or professionalism but I don't believe accidentally missing an email counts.
I am available to my clients 24/7 via text but never received any communication from you about all this and I find that very frustrating. I am surprised that you never called or texted me to let me know that you were unhappy with scheduling issues and we could have discussed this privately instead of you attacking my character saying that I am unpressional and showed you no respect. You are certainly entitled to your opinion but I have to defend myself here and I feel as though we have been more then professional and accommodating and flexible.
To be fair, there were numerous occasions where you canceled on us, one time when the cleaners arrived but you never answered the door and we tried our best to be as flexible as possible and reschedule. Unfortunately both cleaners you had weren't willing to continue service with you due to too many cancelations. If you take a look in our history of emails and correspondances you will find May 14th you emailed to cancel for May 16th. An email regarding a canceltion for June on the 15th asking to reschedule to July 5th. An email on June 29 canceling the July 5th appointment. A June 29th email you said "I PROMISE I want a regular cleaner (and need one!). Making it happen is proving to be difficult. Sorry about all this Jacob. Please explain to Gay and Rowena in case gay thinks I’m avoiding her or something!!" And this was all before the car accident.
Afterwards, a Sept 20th appointment was canceled on Sept 19th. On the most recent email Sept 26th (which I just saw now) you canceled because you were sick (understandably as we know you have been going through a lot lately). It has been very difficult for me to keep cleaners happy to continue servicing you when they lose days of work nearly every single month and with not enough notice to find another work. In any case if your review is indicative of how you truly feel I have to apologize. I had a new cleaner lined up for you but last we left it you canceled the appointment and we hadn't been in touch since. We want to wish you a speedy recovery health wise and hope that you get well soon.
******If Gay didnt respond to you so many times why did you not reach out to me and let me know? I put you in touch directly with her for a reason - which was to ensure you had direct communication with your cleaner to make choosing dates easier! I wasn't cc'd on any of your corresponances with her so how would I know if you contacted her once or ten times without response? If you couldnt reach her - why wouldnt you tell me you where having a problem? I havn't published our emails, only a quote from one of them - and potential clients that have any doubts are free to connect with me and will be given unrestricted access to read through my emails and decide for themselves whether or not I acted professionally, reasonably and if there are any "UNTRUTHS" being told here. Funny you didn't say LIE because you know I am not lying and I don't feel the need to call and apologize to you anymore because you changed a 10/10 review to one calling me unprofessional and disprectful and childish without contacting me directly to tell me you where having a problem first! Imagine my surprise! I am glad you had a chance to vent your frustrations here even though it attacked my character, business and my reputation. I have been offering cleaning services for nearly a decade now and still have clients with me from the beginning. I am glad your done - I would like to end this ridiculous banter and move on and also wish you the best of luck.
Jacob & Team
