UPDATE: Aug 8/18
Upon reading this, I was contacted by the company owner, Maria, the same day. It seems there is a communication short-circuit between the office in Calgary I was contacting for resolution and their head-office, who were unaware of my complaint.
Maria rectified the situation in regards to my missing items the same day to my satisfaction, restoring my opinion of the company. With a 'fix' of the communications issues form the Calgary office, I would definitely recommend Viktoria.
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I had a great initial impression with Viktoria: great crew who picked-up in Toronto, great crew who delivered in Calgary.
However, it was noted at the time of delivery (on their paperwork), that my expensive Dyson vacuum was missing, and subsequently another box of miscellaneous items. They noted this and ensured it would be delivered right away, claiming it was simply missed when packing my goods on the truck for final delivery. That was end of June - 5 weeks later I have still not received said items and they have stopped returning my calls (many attempts a week to connect and resolve).
Unless you can afford to risk the loss of your goods, I cannot recommend Viktoria "Professional" Movers.
- Approximate cost of services:
- $7,800.00
- Company Response
Thank you Bryce. I'm glad we're able to resolve it to your satisfaction and thank you for taking time to update your review.
Wish you all the best!