I used this company 4 years ago and was looking forward to another smooth move. Unfortunately, based on my most recent experience, this company no longer has the quality of customer service or movers that it once had.
The movers were courteous but arrived an hour late and were slow - it took 2 movers one hour and a half to assemble my storage bed, for example, and they charge by the hour. The movers admitted to breaking a valuable piece of furniture because they didn't package it properly and due to their improper handling of such a fragile object, it broke during transportation.
Because the damage was caused by mover error, to which the movers accepted full responsibility and noted such on the invoice, I requested compensation for the damage from management. Instead of professionally resolving the situation, I was shocked and distressed by the aggressive response from management, their lack of accountability and their attempts to disprove everything I claimed.
When you pay a premium, you expect that your valuable belongings will be protected and to deal with a company that is professional, honest and respects their customers. Unfortunately, this was not my experience.
- Approximate cost of services:
- $1,800.00
- Company Response
Thank you for sharing your opinion. We've already responded to this through the BBB.