I am surprised these people are still in business. I bought a Groupon for 3 cleanings in January. In trying to get someone - anyone in to honour this, they cancelled last minute 4 times, 'misunderstood' my email (I expect you at 9 a.m. ) to mean 'come at 5' twice (second time didn't even show up at 5!) and claimed on two different occasions that they couldn't find my building. Right. The one time they did show up (at 5. On the day we had agreed to 9) they took an hour to sweep the floors of a 900 ft apartment and clean 2 toilets. each of the cleaners took at least 3 phonecalls and several texts. One woman didn't know how to work a swiffer. Neither of them spoke English. Or French. Or Spanish. Or any other language I can muster. Though both of them were quick to point out that the $5 for the tax didn't include their tip.
I was resigned to losing my money on this one because I gave up trying to get the second cleaning in, but Groupon very quickly refunded my money.
I hadn't planned to write a review, until I was speaking with a friend today, who had been waiting at home for cleaners. Just for a joke, I asked 'was it On-Site?' Sure enough, yes. So this wasn't an incident isolated to me - this company has an odd business model.
- Approximate cost of services:
- $0.00
- Company Response
Thank you for your feedback. We're so sorry to hear about your negative experience! Please note all of our cleaners speak English (they have to or they wouldn't be able to communicate with us)! Yes, some of them use English as a second language, but they are certainly all fluent.
In the case of your home, your address was quite tricky. Both cleaners we sent could not find it so we don't think it was a coincidence. That being said, I believe you are mistaking our company with another as the cleaners that were to arrive at 9am arrived at 930am. We do apologize for the 30 minute delay but they found it quite difficult to find your address.
Please do contact us at anytime to discuss this further. We would be happy to come up with a resolution. Thank you!