The Worst customer service - stay away
I bought 2 - 2 hour cleaning sessions with Groupon. I called and left a message and waited days to get a call back. Nadine said they were so busy with the Groupons, told me I could not combine my 2 groupons and tried very hard to sell me on more hours to pay for - I had to wait another 3 weeks for them to come. 5 mins. before the time they should have showed up Nadine called to say the weather was bad and they were not coming!!! No compensation.......no customer service.......Nadine still tried to convince me to have them come on a regular basis!!!! Stay away unless you like to take chances that they may show up to clean your house.....
- Approximate cost of services:
- $0.00
- Company Response
The day of your scheduled cleaning there was a terrible snowstorm and our cleaners did not feel safe driving. Many of the network advisories were to stay off the road. We are a company that cares very much for our staff, and never want them to risk their safety. We are so sorry that this happened to fall on the day of the cleaning, and were more than happy to reschedule your appointment. The Groupon coupons cannot be combined (which was very clear the day the Groupon featured). We apologize that we could not combine your two coupons, however it wouldn't be fair to others if we were to break the rules and combine the sessions for one person, and not another. Please do contact us directly so we can come to a resolution. Thank you!