Ottawa General Contractors

In 2016, I hired OGC to do the renovations at my place. I was under the impression that some of the materials that were used during the process was not in accordance with the statement of work. This was due to the fact that I was not fully informed by the project manager at the time about what material was used. I contacted OGC about another concern in 2017, and at the time I thought it was addressed, however it was not, and reached out again. This time around, I was heard, and the Customer Service Manager took care of both problems. The way that she and her associate handled my concerns was excellent and I have regain faith in OGC. She managed the work like a director of an orchestra. In retrospect I understand that they were not made aware of many of the problems that I had. Complaints from clients are at many times hidden by the Project Authority. Communications is often filtered and it was great to see that they did everything in their power to ensure it was done right. OGC fixed all the issue and painted the wall in order to match the other walls. They removed the old caulking around the window, grab bars and shower tap and re-caulk everything as a good will gesture.

Throughout the process I was kept aware of the work involved, when it would be done and at what time. If there was a delay I was informed and was told when it would resume. Everything was done and was overwhelmed by the high quality work done. I can honestly say that OGC honour their warranty in my case and even went beyond.