Immaculate Impressions Interior Home Services

WARNING: Read this before sending any deposits to this company! I used them for a clean once. When I booked a subsequent clean, I was advised that they now need full payment up front to book an appointment because too many people cancel on short notice or don't pay in time (none of which I did!) and that the "few ruined it for the many." I wasn't comfortable in paying in full for a service before receiving it, nor do I think this is even legal. I suggested a deposit to book rather than the full payment like they wanted, which I sent $75 to Sara at Immaculate Impressions to book my appointment for May 17. On the late evening of May 16, she texted me to change my appointment to May 18. On May 17, she texted me to change my appointment to May 19. On May 19 after my appointment was supposed to have already started, she texted me to advise me she couldn't make it. I requested her send me back my deposit, which I never received. Then on May 26, she messaged me saying she has another cleaning in my area and advised me she could come clean my house on that same day which was June 8. I reminded her of my deposit that she still had not returned, and she said she could apply towards a clean if I wished to book on June 8 when it was convenient for her. So I booked it. Then on June 7 in the evening, she texted me stating she has strep throat but feels ok and she just wanted to let me know in case I was worried about it. I said I wasn't worried and to still come for the cleaning on June 8. Then June 8 in the morning she messaged me again to cancel. I asked her to send me my deposit back and she said she can't because she has financial difficulties and can't afford it. Then she rescheduled me to June 13. Then on June 12 at 9PM she messaged me and cancelled again. She said she can't come to my house because the cost of gas is too much, and that she can't return me back my deposit from over a month ago. I paid a deposit to secure an appointment with this company at their request because they said too many people cancel last minute and it messed up their scheduling, then they take my deposit and cancel on me SIX TIMES and refuse to send me my money back! I have screenshots of the entire conversation as proof. I do not recommend at all. This is embarrassing and shameful for them. Will update my review when I get my deposit back from Sara.

I also want to take this opportunity to comment on the service you provided my family on 30 Sep 10. The move out cleaning you provided was amazing and resulted in extremely favourable comments from the real estate agent as well as the new owners of the property. Dealing with you personally throughout this endeavour was enjoyable to say the least. The professionalism, kindness and compassion you showed to myself and my wife was greatly appreciated. Even when the steam cleaner went belly up and did everything but work properly, you still remained calm and adapted to the situation which resulted in an amazing end result.

We are definitely fans of Immaculate Impressions and we will recommend you to anyone and everyone in the future.

Thanks again.

Barry

I want everyone to know how much I love coming home on thursdays. Some people look forward to fridays because of the weekend, other tuesday cause theres deals at the grocery store. But not me, for me its all about thursday!!! I'm so grateful for Valari and the work her girls do at my house. The girls really take care of my individual needs with dishes and laundry and the thorough cleaning of the rest of the house. I constantly refer them to anyone and everyone I know.