Rm Roofing & Disposal Services

Do not hire this company. Our story is consistent with other reviewers on this site. The owner lacks integrity. We were somewhat luckier than some of the others on this site. Gonzalo's crew finished the job though the start was delayed several times and Gonzalo was hard to reach after we paid him the deposit. We hired him to replace our roof, eaves-troughs, downspouts. The work was supposedly guaranteed for 10 years (we have a written warranty for the work) but good luck getting him to return if you encounter problems. In our case the eaves-troughs along one side of our house started to separate away from the house almost immediately after completion. We called him immediately and he agreed to come by to inspect the concern and fix the problem but never did. Our story is similar to the others, failing to show-up for scheduled appointments, not picking-up our calls, failure to respond to voice messages. We lodged a complaint with the BBB which he also failed to respond to. There was no happy ending here. I hope this review prevents someone else from encountering the same problem.

Do not hire this company. Roofer was dishonest - implied he would complete more work than he acutally did and was completely unreliable. When we called him to return and fix his work, he did not answer our calls.

Owner took deposit to begin job while finishing a job for a family member. Promised to begin within few days of deposit received. No show on start date promised. After receiving my deposit, job not finished at my family members home despite having been paid. No response via voicemail for days/weeks. Owner did not pick up phone when calling from a land line. Forced to block number and owner picked up immediately. When I identified myself, owner pretended to not hear me and hung up and never called back. Attempts to recover deposit were futile and to date have not received any response or deposit. Currently in midst of suing through small claims court to recover deposit and for damages as result of work not being started. Owner Juarez Gonzalez aka "Marcello" exceptionaly dishonest and duplicitous, lacking integrity. DO NOT TRUST YOUR HARD EARNED ACQUISITIONS to this "man" and his company.

I had a small leak in my roof, and had been wanting to build a dormer with a door, so I hired RM roofing to build a dormer and reshingle the whole roof section. They subcontracted the dormer build-out and then promised to come back and completely weatherproof the whole thing. I chose RM roofing because the owner, Gonzalo, lives in my neighbourhood and he offered me a good price. I did not know much about roofing before this summer, and I now know too much. The main lesson I re-learned the hard way was an old one, but I fell for it anyway. It is this: if asked to pay an amount for services rendered, only give as much as you would be comfortable with if they never come back - because that really might happen.

The worst thing about RM roofing is _not_ that that they did not do any basic finishing steps like flashing.

It's _not_ that the frame they built was too small for the door they sold me, nor that it was not level so that I had to undo and reframe it anyway, nor that they never delivered a door to me anyway (probably because they made it the wrong size and crooked), leaving me with a hole in my roof for 2 weeks until I finally fixed the frame and bought and installed a door myself for another $400.

It's _not_ even the painful irony that after a supposed roofing company re-shingled my entire roof, ended up with terrible leaks that ruined my drywall, and which were so severe I ended up hiring the Home Depot to come and undo the entire shingling job (at their suggestion, upon inspection of the RM Roofing job) and redo it from scratch.

No, the absolute worst thing about RM Roofing is that the owner was dishonest with me on an almost daily basis for three weeks. After day 2, he asked me for some cash to cover the materials and the subcontractor he had paid for to-date. Thinking that the job had been moving smoothly and would be over by the next day, I agreed. That is the last time I saw him. Shortly thereafter, My roof starting leaking very badly.

Rather than tell me that he had taken whatever money I gave him and has no further intention to return, he will tell me every single time I call that they will be coming to finish later that afternoon or the next day, and never show up and never call to cancel. The first few times my wife or I actually stayed home from work to meet them.

Day after day I called him and if I got past his voicemail (I had to use different phone numbers to get him to pick up) we go through the same routine, almost like comedy, except not funny. One time he had the audacity to tell me that he was right around the corner and would be there in five minutes. I need not tell you if he showed up. After about 6 aborted appointments (not that he called to cancel, he just never showed up), I have come to realize that he is never going to come, and he is never going to have the courage to tell me so to my face, or even on the phone.

Do NOT hire RM Roofing. Low quality; zero integrity.