Soffit, Fascia and Gutter Guards
Extremely dissatisfied. They were late doing the job, but right on time asking for their money. It required several phone calls and many excuses before the project finally began six weeks after the promised start. After the first snow we had ice dams and icicles, where there had been none previously. Wendell promised to come and investigate. Six weeks later...nothing. Contacted him again after another snow and more ice dams and icicles. Passed the buck to the roofer who had installed a new roof several weeks before the soffit and fascia. In contrast, the roofer, came within an hour and verified that it was not a venting problem, but an eavestrough problem. He removed eavestrough and six inches of ice from roof. He will return in spring to redo the eavestrough properly. Apparently it was not installed properly and we would continue to have problems (more leaking, more water damage) with every snowfall. Would not recommend Superior Eavestrough to anyone because of their poor responsiveness and lack of accountability for worksmanship issues.
- Approximate cost of services:
- $7,600.00
- Company Response
Hi Mary,
It saddens me to read this review. I pride myself in quality work and service. I certainly feel badly that we did not respond to your initial service call in a timely manner, and for that I apologize. However, the initial 2 week installation delay was due to inclement weather (out of our control), and we did compensate you for that. When you phoned on February 11 regarding a 6" ice dam on your eaves and roof area, we could not come to your house for service immediately. I discussed matters with your roofer and he volunteered to look at the issue to expedite resolution for you. His discovery was that there was indeed, an Ice Dam protruding 6" high. I understand fully that you are upset with the situation, I would be too. Just to be clear: neither the eavestrough nor the roof creates an ice dam. The root cause of the problem starts further up and extends into the attic area of the home and is caused by a few things (quantity of precipitation, differing roof temperatures & external freezing temperature). I do believe that there are experts that can assist you with this, and will be more than happy to send them your way. I also hope to come and reinstall the eavestrough that the roofer removed (the short term solution) gratis, of course. I do appreciate your feedback & hope to resolve this with you soon. Thanks again, Wendell. P.S. For more information on Ice Dams, their causes and solutions, copy and paste this link into your web browser. http://theeavestroughcompany.blogspot.ca/2013/02/oh-no-its-ice-dam.html