Monarch Floor & Window Coverings

I suggest that you may want to think twice before using this company

Worked with Monarch during a recent insurance restoration (June 2023), where the cost of the engineered hardwood flooring and installation accounted for about 80% of the repairs cost. Eric was very diligent in finding the right product for us. He was professional and pleasant to deal with. Based on my earliest interact with him I would have rated Monarch 10 stars.

But between Mark and him there seemed to be some miscommunications which resulted in the installation of the hardwood around the tiles in our kitchen not as we wanted. We even have an email trail in which we communicated what we wanted. We were told that if we wanted this mistake corrected, we would have to pay for it - even though it seemed to us the problem was with clearly with Monarch. But even with those missteps I'd still have rated Monarch with 5 or 6 stars.

So why a 1 star rating - it isn't because the installed hardwood flooring still squeaks in places or the flaws in the Appalachian Hickory are still there even though someone from Monarch visited to deal with them.

The 1 star rating is based on the pettiness of the president/director Matt who, although he indicated he would, refuses to provide the name of the Local Authorities Appalachian dealer. This meant I had to contact Appalachian in Quebec and then spend a morning talk to numerous parties before being connecting with the correct party.

Monarch Floor and Window Coverings did an excellent job installing our carpet stair runner - they were efficient, clean and reasonable. We were very happy with the service and quality.

We had our floors replaced with new laminent and at first I was hesitant about the mess it was gonna be but after they were installed, I wish we would have done them yrs ago. Very clean and quick. They look great and it was a positive experience..thanks Matt!

To all who read this: Monarch floors are unreal. I wrote the following testimonial for them recently and thought I'd share it here as well.

Sincerely,
Jason Pittelli

Monarch Floor and Window Coverings
C/O Matt Robinson and Davis Bawtinheimer
#200-4363 Dawson St.
Burnaby, BC
V5C 4B4

Dear Matt and Davis,
We would like to take this opportunity to thank you and the staff at Monarch Floor and Window Coverings for your help first a few months back on the downtown project and especially for the recent East Side project with So Media Inc. The client was in need of a carpet install and I’m glad we called you.
The fact that we have an ally like Monarch that we can call on at any time and expect professional service and products delivered and installed in a timely manner at reasonable rates is not only beneficial to our companies but more importantly proves to our clients that we are the “go-to” people in our respective industries.
Your dedication to quality has not gone unnoticed and we will have no problem referring Monarch to our friends, family, colleagues, or clients in future. Again, thank you.
Sincerely,

Jason Pittelli and the MODA Finishes staff