I don’t like to leave negative reviews but I don’t want anyone else to have to pay for a service that’s done incorrectly. We hired them a couple of years ago for a leaky roof. They came, said it was fixed, but later that year the leak returned. Rather than honouring the warranty they wanted to charge a couple of thousand more to repair it. I was afraid to hire them again as a few mistakes were made. We now have another leak that has recently sprung up from the mistake. I would look elsewhere.
- Approximate cost of services:
- $1,800.00
- Company Response
-
When dealing with repairs and leaks sometimes it's a process of elimination sometimes our technicians will think it's one area that's contributing to the leak and it could be another area or a combination of both.
Also if another leak occurs on the roof it could be in a total different spot from where we preformed the repair.Repairs are just that ...repairs it's a temporary solution not permanent.
When Repairing your roof usually are signs the roof is showing signs of failure.That's why we offer warranties on our repairs but we can't warranty the whole roof, it's hard to warranty someone else's work when we didn't install the roof.
Unfortunately Homestars will not provide any other information about this project.
So it's hard for us to remember but I wish the homeowner would of called us back so we can help them.At the end of the day I ask anyone who is choosing Roofs on Homes for any of our services please email your concerns ....... I see all the emails that come through, easier for me to address any issues.
Regards
Danny A
Roofs on Homes