Markstone Landscaping Ltd.

I hired this company in the summer of 2015. We had interlock installed in the front and well as in the back.

Daniel, whom I would assume is the sales person, seemed friendly. He explained the different stone options as well as pricing. I would say everything went downhill the first day the guys came to dig on the property. Not only did they damage my property, but my neighbour's also. In fairness, I was credited the price of a new garage door, plus my neighbour's gate was fixed. Fine.

One day after the installation, my backyard patio began pooling with water. Daniel came back a few days later and said it wasn't an issue....and something about grading, which is irrelevant, since neither of my neighbours have this issue in their backyard. Shame on me for not insisting they fix this.

Fast forward to the following summer (2016). After every rainfall, no matter how heavy or light, my backyard patio literally becomes submerged underwater..so much so, that flooding into my basement is a major concern at this point. I made COUNTLESS attempts last summer to reach out to Mark, each time being told by his secretary I assume, I would receive a call back. I never did.

Fed up, I called Daniel who came back to the property sometime in September. My daughter showed him pictures of how flooded the back patio becomes whenever it rains, and his only solution seemed to be one that would cost me more money.

In the past two weeks, I've tried to contact Mark almost a dozen times, not to mention an email that was sent last month (WITH PICTURES), and he still has not contacted me back.

For such a "reputable" company, I am surprised that more wasn't done to try and remedy this issue earlier on. Truly disappointing.