Deck and patio power washing and sanding went well but then things went down hill. The owner did the estimate from a picture (did not come on site) -- first indicator that things could go off the rails. This resulted in two issues: confusion and misinterpretation on stain/sealant color and application of same was not satisfactory ie. left sealant on both sides of glass deck windows. SealTech offered to redo some of the sealing but failed to show in a timely manner (dictated by weather conditions). We had no alternative but to redo the work ourselves plus incur the cost of replacement sealant (additional $300 for materials). Efforts to remove the sealant from glass were unsuccessful. We have opened a Dispute with VISA.
- Approximate cost of services:
- $3,600.00
- Company Response
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1/2 of this deck was faded by the sun. 2 different semi transparent colours were requested in order to match both sides. For multiple reasons we advised against it. The deck looked relatively new after the cleaning. Wanting to keep the deck looking as close to natural as posable. A clear sealant was then selected verified and applied. A crew did come back to address cleaning the glass panels and the cleaning was successful. However, we did not complete the cleaning since we are created to re-stain the deck at no charge if the product was supplied. At that point, the glass would have been cleaned again. Unfortunately, bad weather can be an issue, so we do apologize for the delay.