We ordered cabinets for kitchen and bathrooms. Initial design experience was positive. The trouble started at the actual delivery / install. The fixes have been going on for more than six months. Sometimes installer is not available sometimes the correct parts don't come. The appliances don't fit in the cabinets. All the model numbers of appliances was provided at the on set.
Apparently they have too much work and they don't need your satisfaction at the end. Of course they want 100% of the money before delivery.
Never pay them full in advance. The service is terrible.
- Approximate cost of services:
- $98,000.00
- Company Response
We sincerely apologize for your negative experience with our company. We would like nothing more than to discuss the concerns you have brought forward and work on building an action plan to correct the situation. Unfortunately we do not have a way to message you through this system, but wondered if you could contact us via email or telephone (edmontonshowroom[at]superiorcabinets.ca or 1-780-409-3400), please ask for Vanessa Zelada, our Edmonton General Manager who has been notified about this improvement opportunity and is looking forward to your call. Thank you again for your review and we apologize for this inconvenience.