I'm extremely disappointed with HyGrades finale inspection and follow-up as I provided around 10 pictures of issue's I required further explanation and corrections. Customer services would not return correspondents (over 60 days) Sales person guaranteed he would get follow up and get back to me ( over 30 days ago) Finale e-mail to sales person requesting Tom Ware to follow up with concerns still no correspondents. Once they had had finale payment I'm left with the impression that the warrantee will be not worth paper it is on as they will not correspond. I have a number of pictures I asked for info on and as Hy-Grade Sales were quick to comment on my neighbours roof I will be happy to share my photos with others to come to their own opinion. Screening was to be installed over roof vents, not done, holes for roof vents not above original roof vents, should be cut in directly below. Sharp edges, Material left loose on roof during storm and blew off. I could vent all day and never wished to do that, all I asked for is explanation and to a few pictures and to know the job was done correctly not a form letter saying all is good after we both know there are issues.
- Approximate cost of services:
- $36,000.00
- Company Response
Hi Ed. Thank you for sharing your concerns with us. We are sorry to hear that you are disappointed with the final inspection and follow-up with the installation of your roof. We do want to assure you that your roof has passed our Quality Control inspection and is therefore under warranty. Our service manager was on site and met with you to address all of your concerns following your original correspondence. While on-site, the installation crew also returned and completed some repairs required by Hy-Grade. At this time, our service manager completed a full walk-through with you on the roof where all of your concerns were addressed and explained. As explained, with our double-strapping method, shake vents do not need to be placed directly above the old vents to function correctly. The entire system is engineered to breathe even without shake vents. Two weeks following this on-site visit, a second Quality Control inspection was conducted as an added measure to ensure the completed work on your roof met our HY standards. Your roof passed all requirements of this second inspection and we are able to confidently warranty your Hy-Grade Steel Roofing System for the next 50 years.