1. We provided a 2 week span while we were on vacation to have the roof done. We were told by sales it would be no problem. Days before we left on vacation we had to make numerous calls and emails and the roof was not started on time and therefore was still being worked on after our return.
2. We were told that there would be an inspection after completion by HY-Grade. After a satisfactory inspection, the final payment would be made. We did not receive an inspection even though we called to have the inspection done. We were asked several times for final payment. We made the final payment however never saw anyone for an inspection. If the inspection had been done,the inspector would had seen the caulking gun left on our roof.
It appears that HY-Grade is all about the sale and not about the customer service. Although we like our roof, I'm sure you would understand our reluctance to recommend your company to anyone.
Also concerning is how HY-Grade would handle a warranty issue. I hope we never have one.
- Approximate cost of services:
- $16,000.00
- Company Response
Hi there. Thank you for writing a review and letting us know about your experience. We have been looking through our records and can't seem to find any information that matches what you've posted about here. You are also listed as a private user which limits our search. Could you please contact us so we may respond to these issues and match them to our records. Thank you