Country Green Homes

I purchased my home from Country Green Homes in The very start of 2014 with an original occupancy date of early 2016. Never did I expect our home to be so delayed with us being delayed until the end of 2016. Although this was not ideal and became very frustrating at times due to little communication from the builder and the constant letters with little rationale behind the delays, we were not in too bad of a position as we were living for free where we currently resided and the extra time just meant more savings – I do understand that this is not the case for most people and can understand the anger behind a lot of the reviews below. So all in all, the time it took to be delivered our home was way to long and I hope that moving forward the builder will be more cautious when setting building schedules and move in dates to avoid upset people as this waiting game has been a rollercoaster of up and downs and a lot of uncertainty/anxiety.

Now, the delay is only one side of this coin and I do not think its fair to rate the builder soley on the delay itself. So here is some positive. Firstly, Gail – I honestly cannot believe some of the horrible things being said below about Gail. Again, I understand the frustration about your home being pushed back so far without any answers, believe me having to explain to everyone why 3 years later you still don’t have your house is the most ridiculous thing ever however it is not Gail's fault and she is the middle man. We all should be angry with the person who made the decision to set the original closing dates and people in charge of quality of workmenship not a salesrep. My experience with Gail has been wonderful. Gail has always been a straight shooter with us from time of inquiry, purchase, picking upgrades (what was worth it what was not) and throughout this whole process. I have sent maybe 300 emails to her over the last 3 years and I would either get a response that same day or, at the most, a week later when she was looking for answer on her end or just busy with something more pressing. I think Gail did the best she could under her circumstances and am extremely happy with the way she dealt with us – excellent customer service from start to end.

In Terms of the quality of the home – to be honest, most of it is crap you can 100% tell they rushed to slap it all together in order to close as soon as possible with our PDI happening while people were still working in the home and we were expected to close that afternoon. Poor finishes everywhere from poorly done trim, doors, stains, walls, floors and the house was completely filthy when we got it and missing multiple elements. As for them coming back to fix things, only time will tell.
Closing costs were NOT $20K and were in par with what we expected (in our contract that we signed). As well, as per Tarion, you are entitled to a capped amount of delay compensation – understandably for many, this capped amount will not be enough. Customer Service team has been good to work with overall and as mentioned, only time will tell if the builder admits to rushing to close these homes and slapping things together and comes back to fix things that should have been done correctly to begin with …