We needed a metal roof due to raccoon issues in our area. A salesperson-estimator came over and gave us a quote, which we agreed to. He sounded like an experienced roofer. He guaranteed that no animals can get under the roof they install. The day when the project was about to begin he called us advising that the price goes up by $2000 because the plywood under the shingles needs to be changed. We knew that the roof was old and we believed him, however, he should have warned us earlier, that there is a chance of an increase in cost. One year later I noticed that squirrels found their way under the roof and my son could hear noises in the attic right above his bedroom. We called the company twice, after second call, the estimator called us back saying that he will come over to have a look. 6+ months after we are still waiting for his visit
- Approximate cost of services:
- $16,000.00
- Company Response
Hello Natasha, we received our first service call regarding this issue shortly after this review was posted. Your issue has been forwarded and is currently being examined by our Service Manager. Thank you for bringing this to our attention.