I called this company to reattach my existing toilet. They told me that it will cost a travel fee + time that take to fix it. I never had issues with companies with high reviews from homestars. So I left my parents who does not speak English and went to work. Two technicians called my husband 9:44am said it will cost $426 to reattaching toilet with a new wax ring which is extremely high. and they offered free home inspection for some reasons which we dont need.... The technicians called my husband at 10:59am that it completed but they were spending time chatting in our dinning table for 20-30 min. I had great experience with other plumber companies from homestarts. I am sure that other technicians from this companies are excellent. but I felt strongly taken advantage because I was not at home. They quoted me an approximate cost (travel fee + hourly rate) and when I wasnt available they quoted a higher cost (travel fee + by the job not hourly). I feel this was dishonest.
- Approximate cost of services:
- $426.00
- Company Response
Thanks for the feedback, YL, we are always looking for ways to improve our business model and we'll definitely investigate further into your account.