I called in a panic as our tank had blown out and we had water everywhere. The receptionist was wonderful, calmed my panic and said they would try and get someone out the same day, but couldn't guarantee it. Since every other place I called couldn't do anything for nearly a week I was more than happy to hear that. Fortunately James came that afternoon and was able to help us. He quoted the price and then got to work. Unfortunately he forgot that we needed a different anode in the tank and the price did go up higher than the original quote, but since he already had the old tank out I had no chioce but accept the increased price. Then when he left to get the anode required it was not in stock, so we will need another call (which could take a couple of weeks to get it in stock) to have it installed in the tank. I was a bit upset but at my age you just learn to go with the flow. In spite of a difficult uninstall and and reinstall James did get us up and running with hot water again. I love that they have a senior discount because when you are trying to exist on a pension every little bit helps especially these days with everything costing more and more. The only real complaint I have with the company is the price quote was obviously not a guaranteed price. I would recommend them to friends, but at the same time tell the person to get the quote in writing not just on a tablet where it can be changed after you sign.
- Approximate cost of services:
- $3,300.00