The Renovators of Canada

General Contractors
Markham ON L3R 5B4
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General Contractors
The Renovators of Canada
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Reviews for The Renovators of Canada

Average customer rating:
9.1 10 (153 reviews)

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Private User
Private User
Private User reviews Aurora, ON
10/10

Bathroom Renovation

We began looking for a renovation company quite some time ago and The Renovators of Canada was the perfect company. They were open, honest and 100% transparent. Dennis and his team provided excellent quality and were always so polite. We are extremely satisfied with all the work that was completed and we will be returning customers when we decide to have another renovation done.

Approximate cost of services:
$14,500.00
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Company Response

We look forward to working with you again. We focus on our mission of being open, honest and transparent! Thank you, Dennis.

Al Dela Paz in Toronto
Al Dela Paz in Toronto
1 review Toronto, ON
10/10

Basement Renovation - Bathroom and Kitchen

550 sq. ft. of bliss for our basement renovation project. All the reviews from family, friends and clients who inspected the renovated basement renovations were all excellent. The work performed by the T-ROC was absolutely flawless. Porcelain flooring, kitchenette/wet-bar cabinetry, 4 pc bathroom with high end fixtures, drywalling/painting, led potlights all done excellent! Their attention to detail and extra care for a very complete and time sensitive project was very impressive. We expected great results and have no stress with this project - TROC exceeded are expectations and delivered! Their team was always cleaning up their mess and caring for our property. Furthermore to be honest Dustin and the team had made 3 minor errors and they corrected them promptly and ensured that all the work was as per building codes and properly inspected. Because we had a townhome condominium it was of extreme importance that we would have no issues when the time came to resell our townhome. We needed the piece of mind with dealing with a professional company such as T-ROC to ensure this project met all our expectations. T-ROC, Dustin and his team absolutely delivered outstanding results! Let me know if you need any referrals or would like to discuss their company.

Approximate cost of services:
$52,000.00
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Company Response

It was great doing business with you! We take our quality seriously and work hard to go that extra mile for our customers. Thank you.

Brian in Toronto
Brian in Toronto
1 review Toronto, ON
10/10

Cabinet installation

John from the Renovators of Canada was excellent, very professional and great to work with during the installation of cabinets for a home office. There were changes required to the placement of some cabinets and he was very helpful when discussing options, handling some unexpected plumbing issues, and in talking to the company providing the materials. I would highly recommend John for any installation.

Approximate cost of services:
$2,000.00
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Company Response

John has been with T-ROC for years and is one of our best installers. We can always rest easy knowing John is on the job! We are all lucky to have him as part of our team. Perry

Private User
Private User
Private User reviews Markham, ON
4/10

Renovate bathrooms

Charged for licensed electrician/Plummer not always performed by such. Unreliable regarding showing up when scheduled. Not knowing what work was to be done the next day. Made promises in the contract that weren't kept. The person who drew up the contract made numerous mathematical mistakes. Working on all three rooms instead of finishing them one at time . There was great difficulty making contact with anybody connected with the company save the receptionist when workers did not show up on time or not at all.

Approximate cost of services:
$40,000.00
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Company Response

Last year was a tough year for T-ROC. We took on too much work and take full responsibility in our mismanagement. We have taken steps to resolve the issues by implementing customized client software in which our customers can see their entire renovation schedule, as well as who is coming and at what they are doing. We have also taken the time to develop construction teams within our company that allows us to complete jobs on time. We apologize for the experience, however I would like to point out that our quality was not an issue and our 10 year warranty on craftsmanship still stands. Thank you for your candid feed back. Perry Curiston, President.

Private User
Private User
Private User reviews King City, ON
8/10

Basement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Steve just called me to tell me the basement renovation is now complete! My wife and I wanted to thank each of you for a job well done.
This was likely the best run renovation we have ever had and the finished product has met and in some ways exceeded our expectations.
As a team, you met all your commitments: the work was done on time and when promised and always in a very professional manner.
We are now in the process of planning our next renovation (main bathroom) and have asked The Renovators to provide us with a quote. Hopefully we can come to an agreement and work with you again.

Approximate cost of services:
$0.00
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Company Response

Thank you very much for your review. It was a pleasure working with you on your basement. We look forward to the opportunity of working with you again on your washroom.

Hilary from Aurora
Hilary from Aurora
1 review Whitchurch-Stouffville, ON
10/10

basement renovation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

This was the first renovation we have done, so we have nothing to compare it too - but we are happy. We had a great experience dealing with T ROC. Dennis was fantastic to deal with , and Jeff did an amazing job on our floors. Thanks.

Approximate cost of services:
$23,000.00
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Company Response

Hi Hilary, thank you very much for your review. I know Dennis and Jeff enjoyed working with you! Perry Curiston, President

Cyril Braude from Toronto
Cyril Braude from Toronto
1 review North York, ON
0/10

Bathroom Renovation

Professional in preparing the quote yet most Un-Professional in setting about their work. Before anything was commenced, they already were looking for ways to add costs. We pulled the plug.

After the mess the company did meet and we did resolve issue, but they did not do the work.

Approximate cost of services:
$10,656.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to write a review about The Renovators of Canada. We take customer service extremely serious and we are surprised to hear that you had a bad experience with us! If you can contact us directly, we can further discuss some of the expenses involved in your project and sort out this situation. Thanks again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Renovators of Canada

Why choose The Renovators of Canada?

For over the past 20 years our focus on customer experience has helped The Renovators of Canada grow to locations in Durham, Aurora, Stouffville, Markham, Vaughan, Toronto, Hamilton, Guelph, Kitchener, Waterloo, Barrie, Oshawa, Oakville and Cambridge.

Unique to the industry, The Renovators of Canada provides a 10 year warranty on all craftsmanship. This home renovation warranty protection was established to provide peace of mind as home and business owners contemplate renovating a personal or commercial space.

T-ROC is a fully licensed and insured including WSIB. Other affiliations include memberships with the National Kitchen and Bath Association, CARAHS, Better Business Bureau.

We have a proven track record working with our customers with full transparency in every aspect of your project. Can’t be present all the time during the renovation process? No worries, we have specialized client software that allows you to see the entire schedule and pictures as the project happens in real time. We care for your home like it’s our own and always conduct ourselves respectfully and professionally.

With our motivated and innovative professionals we will transform your house and make your dream home a reality. Visit our website at www.trocanada.com

CATEGORIES
Home Additions, Structural Engineering, Architects, Condominium Renovations, Design/Build, Design/Project Management, Renovation Advisors, Kitchen Planning & Renovation, Kitchen & Bathroom - Cabinets & Design, Home Office Renovation, General Contractors, Framing, Excavation, Drafting Service, Demolition, Carpenters, Bathroom Renovation, and Basement Renovation
PRODUCTS
Custom Homes, Home Additions, Kitchen Cabinets, Kitchen and Bathroom accessories, Flooring, drywall, Light fixtures, tiles, hardwood flooring, engineered wood flooring, windows, doors, garage doors
SERVICES
Home Additions, Kitchen Renovation, Bathroom Renovation, Basement Renovation, drywall, tiling, granite, custom cabinetry, painting, basements, Renovation Consulting
BRANDS
Bain Ultra, Ultra Bath, Artisan manufacturing corp, Azzura, Blanco, Brizo, Caesarstone, Cambria, Caml Tomlin, Contrac, Delta, Diamastone, Doors & More, Oduravit, Elkay, Emtek, Fairmont Designs, Foremeost, Franke, Grohe, Hansgrohe, Insinkerator, Oceana, kallista, Kindred, The Bold Look of Kohler, Maax, Maax Collection, Mirolin, MOen, Motiv, Mr. Marble, Native trails, Newport Brass, Novanni, Olsonite, OS&B Palmer Industries, Panasonic, Price Phister, Robern, Ronbow, Runtal Radiators, Slik portfolio, Soma Foremost, Sonoma Forge, Sterling Portfolio, Stone Forest, Supreme, Lighting,Thermasol, Tidal, Kroy Surfaces inc., Richelieu, Silestone, Toto, Victoria Albert, Warmly Yours Radiant Heating, American Standard
STYLES
Classic, Modern Contemporary, Victorian, mid century modern, Cape cod, French Colonial, Custom
SPECIALITIES
Home additions, Kitchen Renovations, Basement renovations, Bathroom renovations, Income properties, Home upgrades, house flips
WEBSITE
https://www.trocanada.com
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
50
PAYMENT METHOD
Cheques, Visa, Mastercard, Debit, email transfer
LICENSES
Fully Licensed
MEMBERSHIPS
Service Pro Contractors, Trusted Pros
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
5000
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 year waranty on craftmanship.
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