Your Tree Doctor

I have been used The Tree Doctor for several years now and I've always received excellent service.

Yesterday it was a major job pruning a very large spruce tree in the front, removing dead branches, and then another major job in the back, pruning other trees, as well as treating another one. It took several hours, but the crew was excellent and very experienced, as they have been with the company for a long time.

A free visit and quote can always take place in advance upon request.

Highly recommended.

Arborist was lovely and competent, tree removers were polite and competent, but, the owner/office manager are the serious weak links. I would not want anyone else to experience what I did. I accepted a proposal that included a $555 discount, BUT they removed the discount in the final invoice!!!! Owner felt hard done by b/c the arborist had UNDERBID the stump grinding. NOT MY PROBLEM-I should not even HEAR about this, were he a professional. Broke/then fixed the fence. Broke granite steps. I pity the folks who work for this company; staff were lovely, management, NOT SO MUCH. Run the other way; you can find a company that is far less shady.

Troy was sent out for a quote on tree work. He arrived 30 min late. He never called to say he would be late. When I received the quote it contained the neighbors tree and was missing the main tree I wanted treated. When I called him about the quote he became all confused and rescheduled another time to come back and redo the quote. 45min after he was supposed to arrive I called him, He said, "I'm stuck in traffic I'll be there in 5 min". We waited 2.5hrs and he never did show up or call regarding this. I called the main office and Suzanne didn't seem to really care. She just said oh well it was a proposal for service and you don't need to pay anything. Why would I have to pay anything! I'm calling because we can't seem to get a proper quote. They didn't offer to send someone else or even apologize for my wasted time.

I prepaid for treatment of an Elm Tree. The office was unable to issue a receipt for the payment. As a fix they indicated that they would give a 0 balance when the work was done. Unfortunately there has never been any indication that they came. Now suddenly I have a "work completed" that ironically matches the date of my original inquiry. No paperwork was ever left at my door.
The office does not respond to my inquiries.
Very poor business practices, I would not recommend them.

It really saddens me to have to write a public review however the business practices at Your Tree Doctor has left me no choice. I first engage this organization a number of years ago and was thrilled with Paul and his team. However, with growth and time unfortunately I can no longer recommend this organization.
Last year I had a challenge with one of the arborist, on multiple occasions he told me he was contradicting what the owner would recommend. Having the utmost respect for Paul, I called the office and spoke with the person who answers the phone. She apologized and assured me they would investigate things. I didn’t follow through on the recommendations from the arborist has I had lost faith in him. I found in funny that they didn’t send another person over but figured they were busy and I wasn’t too fussed about it.
One year later I call again, they send the same person I had a challenge with. Hmmm…. again willing to give them a second chance because I believe it’s ok to make mistakes, just learn and grow from them.
So I proceed to move ahead with the recommended treatment from this arborist, then the team shows up to perform the service. While I am speaking to them, they recommend something different which my spidey sense says… hmmm….. maybe I should check in with Paul so I call the office with a simple request to speak with Paul.
After multiple attempts and taking the time to explain why I am confused, why would I appreciate a call, I am told I can’t speak with him and must only deal with my arborist. Again I explain it is my arborist that is the challenge, again I am told it is my job to work that out. I suggest that I have been trying to do that and now I would like to escalate to which I am told we have no process for that. I suggest one last time I would rather talk to Paul then go out to the internet to get his attention, however as you can see from this post that fell on deaf ears.

I had a very positive experience with Your Tree Doctor. Kristina, Paul and Allan were knowledgeable, professional and prompt and the price was quite competitive. I would definitely recommend and will be using them again myself. Thank you. Monica Mosoronchon.

I bought a home with a very large pine tree in the front lawn. The tree had not been pruned for years and was touching our roof and eavestrough. it was also loosing needles quickly and had discolouration. I called Tree Doctor an they had someone out that week to assess. The quoted me on a pruning and treatment. the tree was pruned the following week and they did a really great job. It was of the roof and was not longer touching the house, but they still kept its shape and beauty. They later came back for an injection treatment. I can't say I saw results right away, but I have noticed fewer needles falling, but that could also be a sign of the season. Without knowing if the treatments really worked or not I would still recommend this company to others. They were timely, I didn't have to be home when the came to work, and they invoiced me as per the quoted amount. I felt that the price was fair and that their staff was very knowledgeable.

I was told 1 treatment would kill the bug killing my pine trees, after showing up the owner said I should also do the back to be safe. I did and by the end of the season my front was dead and my back were under attack. I had to get them out the next summer and they said they used a new treatment and it would be fine. by the end of the season my tree's were dying still from being eaten. I called 5 times and 4 emails before they called me back in the end of Sept (tad late for a treatment) so I have called 1 time 3 emails again this year expecting they will come back and do the job I have paid 2 times for them to do....still no reply. Avoid this people their professionalism lacks and take your money and do not do what they promise. If Paul would treat my trees ASAP I might have a different opinion but I should not have to chase down a legit company to stand behind their work.

In Sept 2014 we had a certified arborist (Kristina) from the tree doctor assess the damage to our trees in NW Calgary from the snow storm. The bucket truck showed up a few weeks later and the crew did a wonderful job of removing deadwood and pruning ripped and broken limbs. Kristina had also spotted black knot on a Mayday and that was dealt with as well.

This spring (2015) we had Your Tree Doctor back to fertilize several of the damaged trees with a systemic food implant. While doing the job they noticed an infestation of aphids and treated a willow with an insecticide.

Over the years we have had a number of different pruning contractors by and these folks are the best in terms of punctuality, quality and timeliness - and for a fair price!!!

Use caution when reviewing the proposed - I would never recommend this company. They show up whenever they feel like, with no confirmation of the work. Left a mess...totally dissatisfied with the job.