Benchmark Painting Ltd.

Paint & Wallpaper Contractors
Abbotsford BC V2S 6X8
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HomeStars  >  Trim and Moldings in Abbotsford  >  Benchmark Painting Ltd.  >  painting of ceiling & crown moulding
Michelle from Surrey
Michelle from Surrey
1 review Surrey, BC
2/10

painting of ceiling & crown moulding

Had benchmark come and provide an estimate to have our ceiling and crown moulding painted. Crown moulding was stellar, awesome job. However, we did have a bit of an issue with a small stain that came through, which was later explained as a "texture" issue. We have since learned that there was a gap in the information provided to us, which led to our misguided expectation.

Aside from that we would have been happy customers if the owner, whom we just paid $1400 for a service, had not called us "too picky" on the issue and offered some sort of a solution.

Approximate cost of services:
$1,400.00
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Company Response

Hi Michelle, thank you for welcoming Benchmark Painting into your home - we very much appreciate your business. We're very happy to hear how satisfied you were with the quality and workmanship on the crown moulding work we did. However, we're not so happy to hear about your dissatisfaction with the swelling issue that was previously there, but now more visible. Our entire team works extremely hard to ensure the complete satisfaction of each and every customer - we try to do everything in our control to ensure an exceptional Benchmark Painting experience, from beginning to end. However, in some instances and before we actually "get into a job", we're not always aware of some pre-existing conditions and therefore unable to foresee some issues that may result. In these rare instances, we unfortunately don't get to meet the expectation of our customers. As explained to you, there is almost always a solution, however, the solution almost always includes a cost for the additional work that needs to be done. We truly regret that you weren't completely satisfied with the final result of the painting work we did, and we're very sorry to know that your experience with us was less than exceptional.