Maxxmar

We bought the Maxxmar Dual Shades through Home Depot on the advice of one of their resellers.
The shades looked great and were exactly what we were looking for. However within a few months the edges of the shades began to fray and parts came away from the solid bottom edge. One of the things we were concerned about when buying these was that they may start fraying, but we were told that this would not happen.
When we contacted Home Depot they contacted Maxxmar about repairing the shades and were told that the warranty doesn't cover the fabric. Like really? The shades are 95% fabric, and this is a manufacturing issue, not wear and tear.
Now we are in our 2nd month of phone calls and fighting to get this fixed. Maxxmar refuses to talk to us, saying they don't deal with the consumer directly. Absolutely the worst customer service I have ever encountered.
During this process we were told to take the shades down and mail them in for repair, then the next day told nope don't bother we won't repair them. This happened twice.
Don't be fooled when they say they are "Custom Made" shades. They literally cut longer shades to fit your window. Custom Cut is a better description.
We paid $1600 for these crap shades. I regret purchasing from Maxxmar and when we do the rest of the windows in the house we will definitely be purchasing Hunter Douglas, a company that stands behind their product and values their customers.
#dontbuymaxxmar