I agree with all the fabulous reviews about this company about Robert going up on the roof sending pictures, offering to take pictures as work was being done, giving lots of time choosing a shingle colour, company having integrity and Tracie warning about getting a roof done in the winter or spring etc.
I really was impressed after reading about reading previous stellar clean-up job the afterwards; was a little disappointed that I didn't experience that, though the debris left to pick up was minor and don't think that Robert knew about. One of my mature shrubs was damaged, and the crew felt like they rushed off to avoid doing a thorough clean-up. I went by these fabulous reviews, and the conversations with Tracie and Robert.
In the end, the important thing is that I am satisfied with the new shingled roof looks great. Would definitely go again, but just make sure I get the great clean-up service that everyone else raves about.
Update: Last year, summer or fall of 2021 I called regarding some concerns to see if I had any loose tiles after a spring of high winds . As service was under warranty, they sent someone promptly to come check (on a Saturday morning too = hardworking) and did a minor glue/patch to secure a potentially loose tile, NO COST - basically they make good on their roofing/labour warranty :)
- Approximate cost of services:
- $6,000.00
- Company Response
First of all, we would like to thank you for taking the time to write such an honest review. I truly wish you would have contacted me personally so I could have come by immediately and rectified the situation. Where there is no excuse for it, we sometimes over look a few things at the end of such a long and busy day. Please contact the office manager, Tracie-Marie sometime this week so we can reimburse you for your damaged shrub. I know that you can not plant it at this point in time, but we can come to some sort of arrangement to ensure that you are reimbursed properly. Please accept my deepest apologies and we hope to hear from you soon.